Frequently Asked Questions

CCTV (21)

There are a massive selection of camera designs out there to choose from. As a home or business owner looking to start a DIY surveillance system project, the three basic designs you will likely be looking at are bullets, domes, and turrets. So what are they exactly, and what differentiates them?

Firstly they all all have same / similar internal components, so the difference is basically physical.

BULLET CAMERAS

Bullet cameras look more like a guns than they do bullets. Bullet cameras stick out / stand out. This is the camera to choose if you want something that is easy to install and stands out. The downsides for this camera is that it looks less aesthetically pleasing something important in residential homes. Also, if the camera is reachable, it can be hit and the camera could be facing a wall.

Thus this type of camera is commonly installed in

  • hard to reach places
  • locations where you want it to stand out
  • can be installed on walls or eaves

DOME CAMERAS

Dome cameras are the most aesthetically pleasing of all camera types. Some key points to note about domes:

  • harder to install vs a bullet due to moving parts inside
  • is pleasing to look at, less obvious
  • not able to easily discern direction as to which it is facing
  • has a cover so harder to damage – commonly used in areas which are reachable
  • can be installed on walls as well as eaves

TURRET CAMERAS

Similar to dome cameras, but don’t have a cover on them. They are probably one of the most popular camera choices as they are seen as an inbetweener of the dome and the bullet. You may not be able to tell, but its basically a ball in a socket, so it has a full range of motion. It is thus slightly easier to install than a dome.

  • used in all sorts of installs
  • can be installed on walls, eaves easily
  • people will be able to see what direction they are looking at
  • less susceptible to dirt stains than dome.
  • more obvious camera vs the dome, less obvious than the bullet

This FAQ deals with one of our most common questions.

“I’ve just bought a Hikvision IP kit from you – what do I do?”

What you need:

  • the Hikvision camera/s
  • The Hikvision NVR
  • Precrimped CAT6 Cables or an installer who supplies the CAT6 cables (with RJ45 ends). (1 per camera and 1 from the NVR to the modem)
  • A monitor or TV (with VGA or HDMI connections) (you can buy a 22′ 1080p monitor from officeworks for $98)

Steps:

  • Run the CAT6 cables to the locations you require (1 per camera). The cables should come back to the location where your NVR is located
  • Connect & install the cameras to one end of the cable and connect the other end to the NVR
  • Plug in the monitor via a VGA or HDMI cable to the NVR
  • Connect a cable from the NVR to the modem (if you wish to do remote viewing)
  • Turn on the NVR / Monitor – you should see a setup screen.
  • Ensure you write down the username / password you choose. Its a pain in the bum to reset.
  • After setup, you should see your cameras on the screen!
  • To set up remote viewing, https://www.securitywholesalers.com.au/faq-items/can-use-hik-connect-set-remote-viewing/ (this is a useful video https://www.youtube.com/watch?v=sNtB7Cjm7HY) If you get stuck at this step, please consult an IT professional as it could be your modem or other issue.

Our other FAQ articles are good for troubleshooting https://www.securitywholesalers.com.au/faq-items/ or you can try Googling / Youtubing the problem.

If you still can’t resolve your issue, please email us – support@securitywholesalers.com.au. Please be as detailed as possible regarding the issue.

Yes, all our products come from Australian distributors of Hikvision.

We ourselves are a Platinum Hikvision Partner.

Click here to see Our Partner Certificate

Purchasing through authorised Hikvision Australia Partner ensures that you receive the benefits of our email technical support in addition to Hikvision Australia’s full warranty.

How to reset passwords on either an NVR or IP Camera?

The following quick guide by Hikvision takes you through the steps to do this.

Quick Summary:

TO RESET PASSWORD TO HIKVISION NVR, 
> download WINRAR to extract the SADP tool
> ensure you’re connected to your PC (ie. ethernet cable from your PC to your NVR) – load up the sadp tool, find your NVR and choose “forgotten password”
> email us the XML file and Serial Number (*Full serial number on SADP) to us.
> we will then email an XML file back which will enable you to reset your password. (usually within the same business day)
THE FULL GUIDE BELOW

Hikvision_IPC_NVR_Password_Reset_Guide

THINGS TO NOTE:

  • you need to download SADP from Hikvision – https://www.hikvision.com/en/Support/Downloads/Tools
  • only Australian region products can be reset
  • Only if you purchased goods from us, can we reset it – if you bought it elsewhere, please speak to the reseller who sold you the product
  • email the serial number / xml file to us at enquiries@securitywholesalers.com.au

Hikvision Australia’s website has firmware updates for available IP cameras.
https://www.hikvision.com/au-en/Support/Downloads/Firmware/IPC

You will need to contact us if you can’t find your camera listed or if you require firmware for your NVR / DVR.
You will need to also provide the full serial number of the device as well as your current firmware.
This is to ensure upgrades are done properly. In some instances middlle firmware is required before upgrading to the latest version.

Still concerned about what to choose? Hikvision and Dahua are two of the most popular IP camera brands. Hikvision is the world leader in IP cameras with a global market share of 17% forecast in 2017, Dahua comes in second with a forecast of 5.5%.

Installation

Both systems are very easy to install, especially PoE solutions which almost plug and play.

Protocol

Both cameras able to support ONVIF and RTSP protocol, these are two most important features for IP camera. ONVIF ensures that your camera will work with standards-compliant equipment from 3rd party manufacturers. RTSP allows even non-ONVIF equipment (such as software) to access the security camera’s video stream. We would highly recommend choosing the same branded NVR to suit the cameras though. There are different versions on ONVIF, so there may be compatibility issues between the two.

The Apps

Hikvision Apps:

Google Play – https://play.google.com/store/apps/details?id=com.hikvision.hikconnect&hl=en_AU

Apple – https://itunes.apple.com/au/app/hik-connect/id1087803190?mt=8

Dahua Apps:

Google Play – https://play.google.com/store/apps/developer?id=Zhejiang+DAHUA+Technology+Co.,+Ltd&hl=en

Apple – https://itunes.apple.com/au/app/idmss-lite/id517936193?mt=8

Sound recording

More Dahua cameras feature sound recording vs the Hikvision ones – so if this is important to you, investigate the Dahua Eyeball cameras with inbuilt mics.

The Prices:

The CCTV Cameras, IP cameras, DVR, NVR, etc offered by Hikvision and Dahua are very close in price. As close competitors, Hikvision and Dahua have large variations of the products. Both brands offer really competitive prices compared with other established brands nonetheless.

Summary

While there are subtle differences between Hikvision and Dahua security IP cameras, comparing them really comes down to personal preferences. You can’t go wrong with either one of them.

This video explains how to set it up on your phone:
(excuse the monotonic tone)

Note – to use this effectively you’ll likely need to change sensitivities and block certain regions from triggering the alarm on the NVR.

The most popular lens selections by far are 2.8mm and 4mm. These give the widest angle of view.

The below image gives an indication of the angle of view of each lens.

2.8mm gives around 90 degrees viewing angle.

4mm on average gives around 75 degrees viewing angle.

Lens Simulator – http://polarisusa.com/pvi4

Field of view (FOV) is a measure of how large an area a CCTV camera is capable of viewing. The FOV is based on the camera and lens.

If you want another explanation, please watch the below:

The cameras send the information on the data it captures to the DVR or NVR. The video record then:

  • transmits the information to the screen
  • records the information on the local hard disc which resides within the video recorder.
  • connects to a router which broadcasts it across the web

This broadcasting is what allows you to access your feed from any computer, iphone or Android device.

Typical connection diagram of an Analog / TVI system. With a digital system, cabling will be CAT5/6 and usually no power supply to the cameras is required.

 

We are an Authorised Hikvision Partner. All your gear comes locally from Australia – the same place authorised Hikvision installers and integrators get their gear from, thus you will be able to benefit from 3 years warranty.

All Hikvision IP cameras and recording device (NVR’s/DVR’s) are covered by a 3 year back-to-base manufacturer warranty.
The same thing applies to our Dahua equipment too.
(Note disk drives limited to 1 one year)

Our warranty is limited to the replacement of faulty items or parts and does not include damage due to incorrect fitting of parts or accessories.

Consumer Law, Return, Refund and Exchange Policy:
(a) ACL: Certain legislation including the Australian Consumer Law (ACL) in the Consumer and Competition Act 2010 (Cth), and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to the provision of goods or services to you by us via the Site which cannot be excluded, restricted or modified. Our liability is governed solely by the ACL and these Terms.
(b) Goods: If you are a consumer as defined in the ACL, the following notice applies to you: “Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (Consumer Guarantees). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure
(c) Our warranties: To the extent permitted by law, we exclude all express and implied warranties, and all material and work is provided to you without warranties of any kind, either express or implied. We expressly disclaim all warranties including but not limited to implied warranties of merchantability and fitness for a particular purpose.
(d) Manufacturer warranties: Certain products, including particular models of IP security cameras and DVR/NVR equipment, may come with a manufacturer’s warranty. The manufacturer’s warranty is in addition to but may overlap with any rights and remedies you may have under applicable law, including any Consumer Guarantees. If you are not considered a “consumer” within the meaning of the ACL, the manufacturer’s warranty may be your sole remedy. You should check the manufacturer’s warranty, as many manufacturers’ warranties do not apply in a business or commercial setting. Please contact the manufacturer if you would like to make a claim under the manufacturer’s warranty.
(e) Repair, replacement or a refund: If you wish to seek repair, replacement or a refund for a product, please contact us and we will explain the requirements to you. This may include you providing evidence of the faulty product to us.
(f) Refund: You are not entitled to a refund for change of mind. If you are entitled to a refund, we will only give you the refund once evidence of faulty product is received by us, or we have received the product at our warehouse and inspected it and assessed whether it is eligible for a refund under these Terms. Any refund we make will be by the same payment method used to purchase the product.
(g) Installed: Subject to this clause, we will not accept for return any product that has been used, connected, installed, attempted to be connected or installed, or if your product is custom-made or is a special buy product.
(h) Packaging: You must adequately package any product you are returning for our collection to ensure that it is not damaged during return delivery to our warehouse. You are also responsible for arranging the return delivery and the costs involved.
(i) Duty of care: You have a duty of care for the product while it is in your possession. If you damage products, then subsequently return the products, you may be liable to pay to repair the product to its original condition. In these circumstances, where a repair is not economically viable, no refund will be made.

More Terms & Conditions here – https://www.securitywholesalers.com.au/terms-and-conditions/

 

 

Most cameras come with an Infrared Rating (IR). We have cameras that can see from up to 10m to cameras that can see up to 80m and even further for PTZs
The better the lighting around the area, the more your cameras will get to see.

Our cameras come with market leading IR – so yes they have very good night vision.

There are lots of retailers who sell 20m length for around $30 – Bunnings included, but if you’d like to save even more money check out this ebay store: https://www.ebay.com.au/itm/10m-20m-30m-50m-Cat6-Network-Ethernet-Cable-100M-1000Mbps/282460689664

 

Hikvision has released a press release regarding the products that are sold by companies who are not authorised by Hikvision, and these Hikvision products are imported from overseas without any quality assurance done to comply with the Australian standards. These products are known as “grey market” products.

Products from these unauthorised channels can be counterfeit, used, modified, or damaged. On top of that, these “grey market” products have been altered in different ways to make the products function in the Australia region. Therefore, the products are no longer in the original factory condition, and the official Hikvision warranty is void.

Aside from that, products purchased through unauthorised channels can have different firmware versions in the products and will not support future firmware upgrades without further tampering of the products. You will not be able to upgrade to the latest English-language firmware, and if you perform a factory default, you risk changing the interface of the products to the Mandarin language. After this is done, you are unable to revert the language settings back to English.

Purchasing through authorised Hikvision Australia Partner ensures that you receive the benefits of our email technical support in addition to Hikvision Australia’s full warranty.

With such a small price difference between buying Hikvision products from official distributors and buying “grey market” products from unauthorised distributors, we highly recommend making sure you are getting the genuine products to save your time and resources in the long-term.

If you suspect you are being sold “grey market” products, please contact Hikvision’s Tech Support hotline at 1300 976 305. They will be able to verify the product’s distributor through the serial number of the product.

Rest assured the products you buy from here are genuine. View our Hikvision partner certificate here – https://drive.google.com/open?id=1kiZCxFjNrsw3RR8NLLaghQUXlKE8hJly

NVR’s are the brains of the security system. It all comes down to how many cameras you have and which brand you choose.
We tend to stick to the same same camera and NVR combo. Hikvision with Hikvision and Dahua with Dahua.
And the more cameras you have the more channels your NVR will need! Up to 4 cameras goes with 4 channel NVRs, up to 8 cameras goes with 8 channel NVRs.
Most of our NVRs come with 3/4TB hard drives so that’s one less worry to think about!

Yes we sell directly to everyone, the good stuff shouldn’t be only for the professionals, though we do recommend installation be done by a professional.

If you’re after a basic system, have a look at our set up guide to see how cameras are usually set up
https://www.securitywholesalers.com.au/faq-items/setup-install-new-hikvision-system/

Its likely that your modem is blocking some of your required ports.

Below is a list of ports required to be open.

 

80 HTTP access – only allow if you plan on accessing the recorder through a web browser.

443 HTTPS port – as above with SSL

8000 – Server Port – required to be opened for all types of remote connections to a Hikvision device. Without this you cannot connect to the machine at all.

554 – RTSP Port – required to be opened for all types of remote connections to a Hikvision device. Without this you can not view streams.

9010 – Hik-connect port – Required if using Hik-connect accounts

9020 – Hik-Connect port – Required is using Hik-connect accounts.

Environmental, Health & Safety (EH&S).

You can address OH&S requirements with a video surveillance system that helps you provide a secure and safe working environment for your employees and visitors. Furthermore, it can also help gather evidence when investigating OH&S injury claims.

Advantages of CCTV Systems for Business

  • Accessibility – Live feeds can give you the ability to quickly and easily view access points in multiple areas of your facility.
  • Profitability – With digital video surveillance, you can have greater control over loss from workplace theft of accidents. It may also help lower liability and insurance costs, especially when being sued.
  • Productivity – Surveillance can discourage workplace violence, harassment and poor customer service.
  • Reliability – New technology mean no more broken or worn-out tapes, and no more costly maintenance.
  • Remote access – Many units can help you oversee your business from anywhere you have remote connectivity.

Instructions as to how to extract Hikvision video files using the browser.

Instructions as to how to configure preset / patrol and patterns on a Hikvision PTZ

Video which explains how to share / receive device on the Hikvision App. (allows you to share your feed with other Hik Connect accounts)

Intercom (2)

Hikvision Australia’s website has firmware updates for available IP cameras.
https://www.hikvision.com/au-en/Support/Downloads/Firmware/IPC

You will need to contact us if you can’t find your camera listed or if you require firmware for your NVR / DVR.
You will need to also provide the full serial number of the device as well as your current firmware.
This is to ensure upgrades are done properly. In some instances middlle firmware is required before upgrading to the latest version.

This is a tech note providing guidance for setting up Hikvision IP Intercoms.

Please click to download.

How to set up HIKVISION intercom for first time

Other (4)

Did you just get charged Foreign exchange / Foreign Transaction fees for buying from Paypal?

 

PayPal Australia Pty Ltd is an Australian based entity with a ABN & ACN number, NOT an overseas entity.

Paypal’s processing requirement is that it’s all done locally to comply with APRA regulations  as well as ensure there’s minimal processing latency for a transaction to be approved quickly.

https://abr.business.gov.au/ABN/View/93111195389

The User Agreement for processing between the Merchant & PayPal Australia Pty Ltd is valid in AU only & we’re considered a local processing entity, not a foreign one: https://www.paypal.com/au/webapps/mpp/ua/useragreement-full?locale.x=en_AU

The bank is likely trying to scam you out of some F/X fees on his card.

You can take the matter to Consumer Affairs as, legally, you have an Australian PayPal Consumer account with a local Bank / credit card used as a funding source & SHOULD NOT be charged f/X fees.

Sometimes problems happen. We get it. For security cameras we want to get it up and running ASAP!
Our team at support are always on the look out to help you out!
The best way to help us help you is to send us an email to support@securitywholesalers.com.au
Include your order number, pictures of issues, and detail what has gone wrong and our team will patch it up. Please be as descriptive as possible.

Provided items are in stock, orders placed before 8am Sydney time each business day are packed and sent the same day. We use the most efficient postage possible which is next business day delivery within the express post network (Australian capital cities and major metro areas- Perth CBD only). Regional areas outside the express post network may be 2-5 days.

startrack

We also use  for metro areas if will help get the parcel to you faster.

If you have not received your items within 4 business days of making your order please email us with your full name and order number and we will look into your delivery immediately. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection. Please check your spam box for any notification emails from us.

If you are not home at the time of delivery, for your convenience, your parcel will be left in a secure place if deemed safe to do so by the delivery driver. If they feel it is not safe to leave, or the parcel is too large, you will be left a card and your parcel will be taken to your local depot.

You can pay via:

  • credit card via Paypal
  • bank deposit (just choose bank deposit via the checkout)
  • request an Invoice via the checkout (so you can get approval to pay)

To get a custom quote, just email sales@securitywholesalers.com.au

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