Provided items are in stock, orders placed before 8am Sydney time each business day are packed and sent the same day. We use the most efficient postage possible which is next business day delivery within the Startrack express post network (Australian capital cities and major metro areas- Perth CBD only). Regional areas outside the express post network may be 2-5 days.
Note – PO Boxes are not acceptable as the startrack service we use requires signature upon delivery.
We also use Couriers Please/Toll Priority for metro areas if will help get the parcel to you faster.
If you have not received your items within 4 business days of making your order please email us with your full name and order number and we will look into your delivery immediately. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection. Please check your spam box for any notification emails from us.
If you are not home at the time of delivery, for your convenience, your parcel will be left in a secure place if deemed safe to do so by the delivery driver. If they feel it is not safe to leave, or the parcel is too large, you will be left a card and your parcel will be taken to your local depot.