How Can I get Remote Assistance with my system?

Are you having trouble activating your cameras? or having other issues?

Please follow the steps below.

1. DOWNLOAD SADP  https://www.hikvision.com/en/Support/Downloads/Tools
2. DOWNLOAD WINRAR https://www.rarlab.com/download.htm
3. Install winrar, then use winrar to extract SADP
4. Connect an ethernet cable from your laptop / PC to the one of the camera ports at the back of the NVR
5. Run SADP as Administrator
6. DOWNLOAD https://www.teamviewer.com/ and provide us the login / password. NOTE – you must leave teamviewer on.

We will then be able to log in to help you with your issues.

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