Hikvision has released a press release regarding the products that are sold by companies who are not authorised by Hikvision, and these Hikvision products are imported from overseas without any quality assurance done to comply with the Australian standards. These products are known as “grey market” products.
Products from these unauthorised channels can be counterfeit, used, modified, or damaged. On top of that, these “grey market” products have been altered in different ways to make the products function in the Australia region. Therefore, the products are no longer in the original factory condition, and the official Hikvision warranty is void.
Aside from that, products purchased through unauthorised channels can have different firmware versions in the products and will not support future firmware upgrades without further tampering of the products. You will not be able to upgrade to the latest English-language firmware, and if you perform a factory default, you risk changing the interface of the products to the Mandarin language. After this is done, you are unable to revert the language settings back to English.
Purchasing through authorised Hikvision Australia Partner ensures that you receive the benefits of our email technical support in addition to Hikvision Australia’s full warranty.
With such a small price difference between buying Hikvision products from official distributors and buying “grey market” products from unauthorised distributors, we highly recommend making sure you are getting the genuine products to save your time and resources in the long-term.
If you suspect you are being sold “grey market” products, please contact Hikvision’s Tech Support hotline at 1300 976 305. They will be able to verify the product’s distributor through the serial number of the product.
Rest assured the products you buy from here are genuine. View our Hikvision partner certificate here –