Support

Akuvox R20A-2 and C313W-2 Setup Guide

The Akuvox R20A-2 and C313W-2 path is often used where customers want a smarter intercom and app handover without ripping every cable out. This guide explains the practical setup order for simpler home and small-site jobs.

Akuvox 2-Wire and App Support

Akuvox 2-wire intercom kit
Akuvox support questions usually cross over between the door station, the monitor, the cloud account, and the lock or gate release path.

Summary

Use this guide when you need a practical overview of how an Akuvox R20A-2 and C313W-2 style setup fits together, from cabling and power through to cloud users and door release testing.

Applies to

  • Akuvox R20A-2 door stations
  • Akuvox C313W-2 indoor monitors
  • Simple home, gate and small-business Akuvox 2-wire setups

Difficulty and time

Difficulty: Moderate

Estimated time: 30 to 90 minutes depending on the existing cabling and lock path

What you will need

  • Door station and monitor models confirmed
  • Cabling path checked
  • Power and distributor path understood
  • Door strike, maglock or gate trigger details
  • Installer or admin account details for cloud setup

What this guide covers

  • Confirm the physical system path
  • Build the 2-wire or network path
  • Add devices into the admin account
  • Create SmartPlus users
  • Test the release hardware properly

Akuvox support jobs usually cross over between several layers at once: the door station, the indoor monitor, the 2-wire or IP path, the lock or gate release, the cloud account and the SmartPlus user handover. That is why a neat setup order matters.

This guide is aimed at the simpler non-apartment path, especially homes, villas, front gates and small offices using an Akuvox door station and one or more indoor monitors. It does not replace a full multi-tenant design, but it gives owners and installers a realistic view of how the pieces fit together.

Before you start

Akuvox works best when the physical intercom path, the release hardware and the cloud path are all treated as one job rather than separate afterthoughts.

  • Confirm whether the job is 2-wire retrofit or full IP/PoE.
  • Confirm whether the door is a strike, maglock or gate trigger path.
  • Check whether internet and SmartPlus calling are part of the promised outcome.
  • Decide who will own the installer account and who will be day-to-day app users.
Important

The intercom, lock release and cloud path should be planned together

Customers often buy the door station first and only later discover the lock hardware, power supply or app-user plan was never properly resolved.

If the release hardware or fire and egress path is not clear, pause and design that properly before finishing the setup.

Step 1: Confirm the physical system path

Start with the hardware path: where the door station will sit, where the monitor will sit, what cable already exists, and what release hardware the intercom is expected to control.

  • Check the mounting position for the door station.
  • Check the monitor location and cable path.
  • Confirm whether the job is reusing existing 2-wire cable or running fresh data cable.
  • Confirm whether the release output is for a strike, maglock or gate controller.

Step 2: Build the 2-wire or network path correctly

On a 2-wire retrofit, the distributor, power path and device topology matter. On IP systems, the switch and PoE path matter. The key is to keep the intercom layer electrically stable before the cloud layer is touched.

  • Use the correct Akuvox 2-wire hardware where the system design calls for it.
  • Keep joins, poor terminations and questionable cable runs under control.
  • If the site is IP-based, confirm the switch and power path are clean.
  • Do not promise long cable distances without checking the actual cable and device requirements.

Step 3: Add the devices into the installer or admin account

Once the hardware is stable, add the devices to the cloud or management path under the installer or admin account first. That account is for setup and project control, not for daily family use.

  • Log in with the installer or admin account.
  • Create or select the correct site or residence.
  • Add the R20A-2, C313W-2 and any extra monitor devices using the correct supported path.
  • Confirm each device appears online or correctly assigned before moving to end-user accounts.

Step 4: Create the SmartPlus users and test the call path

The family or staff should receive their own end-user app logins. Once those are created, test door calls, monitor ringing, mobile-app ringing and release control.

  • Create each user with the right email or mobile details.
  • Send or confirm the SmartPlus invitation path.
  • Allow phone notifications and microphone permissions.
  • Test from the door station and confirm both monitor and app behaviour.

Step 5: Test the release hardware properly

The intercom call can work while the door or gate release still fails. Always test the release hardware as a separate stage.

  • Confirm the relay output is mapped correctly.
  • Confirm any separate lock power supply is functioning.
  • Test strike, maglock or gate release from both monitor and app where relevant.
  • If the release is unreliable, review the hardware path rather than blaming the app first.
Worked example

Front gate and indoor monitor on an existing villa

Situation: A villa upgrade kept the existing cable path to avoid major wall damage, but the owner wanted a modern door station, monitor and iPhone calling.

Solution used: The job used the 2-wire path for the door station and monitor, then added cloud users only after the intercom and release path were stable locally.

Why this was chosen: That avoided the common mistake of chasing SmartPlus issues while the physical release path was still unresolved.

Installation notes: The gate trigger was tested separately from the call function before handover.

Common mistakes

  • Treating the installer account as though it is the family app login.
  • Ignoring the lock or gate hardware until the very end.
  • Assuming every old 2-wire cable will work without inspection.
  • Testing the app before the door station and monitor are stable locally.
  • Forgetting to create separate user accounts for each family member or staff user.

Troubleshooting table

Symptom What to check What to do next
Door station powers up but calls fail Wrong site binding, cloud path incomplete, cabling issue Check local device status, site assignment and user binding before redoing the app accounts.
Monitor works but app does not ring SmartPlus users not created, wrong account, phone permissions Check the user account type and iPhone or Android permissions.
Call works but door does not release Relay mapping, separate lock power, wrong release hardware Review the lock or gate hardware path separately from the intercom call path.
Retrofit cabling gives unstable behaviour Poor old cable, joins, topology issue Inspect the cable path properly and consider whether Cat6 or a redesigned path is the better long-term answer.

When to contact support

Contact SecurityWholesalers support when the device models are confirmed, the basic hardware path is in place, and you still need help with cloud assignment, SmartPlus users or supported wiring concepts.

Send the order number, exact model list, photos of the cabling or release path where relevant, and a short note describing what stage of the setup is failing.

Related support guides

Related buying guides

Relevant product categories

Still stuck?

Need help choosing or setting up a system? Contact SecurityWholesalers support with your order number, product model and a clear description of the issue.

Frequently asked questions

  • What is the R20A-2 and C313W-2 path used for?

    It is commonly used for homes, villas, gates and similar smaller sites where customers want a modern Akuvox intercom with monitor and app capability, often over an existing cable path.

  • Do I need both an installer account and user accounts?

    Usually yes. The installer or admin account is for device setup and project control. The family or staff should use their own SmartPlus user accounts for daily answering.

  • Can the system unlock a gate or door?

    Yes, if the release hardware is designed correctly. The intercom relay is only one part of the release path.

  • Can this be used on existing 2-wire cable?

    Often yes, but not every old cable path is suitable. Cable condition, topology and device requirements still need to be checked.

  • Should I test the app first?

    No. Get the local intercom and release path stable first, then complete the app-user handover.

Further Reading
Guide Page Hikvision Support Guides Guide Page HiLook Support Guides Guide Page Dahua Support Guides Guide Page Uniview Support Guides

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