Support
How to Create Akuvox SmartPlus App Users
SmartPlus User Setup
Summary
Use this page when family members, staff or managers need their own SmartPlus app access after the Akuvox hardware has already been added into the correct cloud or project structure.
Applies to
- Akuvox SmartPlus user creation
- Homes with multiple family members
- Small businesses and receptions using app answering
Difficulty and time
Difficulty: Easy to moderate
Estimated time: 10 to 20 minutes
What you will need
- Installer or admin access to create users
- Correct user names and email or mobile details
- SmartPlus app installed on each end-user phone
What this guide covers
- Select the right site
- Create each user properly
- Confirm the invitation path
- Test the call flow
Many Akuvox support issues are not wiring faults at all. They happen because the wrong people are logged into the wrong app with the wrong type of account. This page shows the proper end-user path after the devices are already bound correctly.
Each real user should normally have their own account. That means each family member or staff user gets the right call invitations, permissions and push notifications on their own phone.
Before you start
Do not start this step until the door station and monitor are already bound to the correct site and are showing correctly in the admin path.
- Confirm the right site or residence is selected.
- List the real users who need access.
- Tell users to install SmartPlus first.
- Make sure phone notifications can be allowed during testing.
Do not give the whole family or office the admin account
Create separate user accounts for the real end users instead.
That keeps permissions, offboarding and later support much cleaner.
Step 1: Open the correct site or residence
Go into the correct property or project before creating users so they are assigned to the right intercom system.
- Select the residence or site.
- Check the bound devices are visible.
- Make sure you are not in the wrong property record.
Step 2: Create each end user separately
Add each real family member or staff user one by one using the supported SmartPlus user flow.
- Enter the person name carefully.
- Add the correct email or mobile number.
- Assign the right user type or access level where required.
Step 3: Send or confirm the invitation
Each user should receive their own invitation or account activation path and then sign in through the SmartPlus app.
- Ask each user to log into the correct app.
- Allow notifications, microphone and camera permissions.
- Make sure they do not use the installer account by mistake.
Step 4: Test the live call path
Press the call button on the door station and confirm each intended user receives the call where appropriate.
- Test the monitor if installed.
- Test the iPhone or Android call path.
- Test door release if part of the job.
Family handover with four iPhones
Situation: A family wanted the gate intercom to ring on four iPhones and the indoor monitor.
Solution used: Each family member received a separate SmartPlus user account and the call path was tested user by user.
Why this was chosen: That kept the system clean and avoided the confusion of one shared admin login.
Installation notes: Notification permissions were checked on each phone during testing.
Common mistakes
- Logging the user into the installer account instead of SmartPlus.
- Creating only one shared account for everyone.
- Skipping iPhone or Android permission prompts.
- Forgetting to test the actual call path after inviting the users.
Troubleshooting table
| Symptom | What to check | What to do next |
|---|---|---|
| User did not receive invitation | Wrong email or mobile entered | Check the user details and resend if supported. |
| App installed but no calls arrive | Wrong app account, push permissions or online status issue | Check the login type, phone permissions and device online status. |
| One user works, another does not | Account or permission inconsistency | Compare the user details and phone settings side by side. |
When to contact support
Contact SecurityWholesalers support when the devices are bound correctly and one or more users still cannot be created or invited through the supported path.
Related support guides
- How to Add Akuvox Devices to the Cloud - Do this first if the hardware is not bound yet.
- Akuvox App Not Ringing on iPhone - Use this if the accounts exist but calls do not arrive.
Related buying guides
- Akuvox Intercom Buying Guide - Broader system guide.
Relevant product categories
- Akuvox Intercoms - Akuvox product range.
Still stuck?
Need help choosing or setting up a system? Contact SecurityWholesalers support with your order number, product model and a clear description of the issue.
Frequently asked questions
-
Should each family member have their own SmartPlus account?
Usually yes. That is the cleaner and more supportable path.
-
Can everyone use one shared login?
They can, but it usually creates more confusion later and is not the preferred handover.
-
What app should users log into?
The correct SmartPlus user app path, not the installer or admin account area.
-
Why are permissions important?
Because notifications, microphone and camera permissions affect whether calls arrive and whether audio works correctly.
-
What should I test after creating users?
A real call from the door station, monitor ringing where fitted, and door release if configured.