Recording, Playback and Export

Support guides in this section

Open the guide that matches the symptom or setup job you are working on.

• CCTV Camera Has No Audio or Microphone Recording - This guide addresses live view or recorded CCTV has no usable audio in the order technical support would test it: preserve what matters, open the correct screen, correct the proven cause and verify the result.
• CCTV NVR Not Recording: Complete Checklist - CCTV NVR Not Recording: Complete Checklist should be handled methodically: confirm the local condition first, confirm the relevant settings second, then run a controlled test before changing anything more.
• Continuous Recording vs Motion Recording for CCTV - Continuous Recording vs Motion Recording for CCTV should be handled methodically: confirm the local condition first, confirm the relevant settings second, then run a controlled test before changing anything more.
• Fix CCTV Date, Time, Timezone, NTP and Daylight Saving - This guide addresses CCTV timestamps, playback or notifications show the wrong time in the order technical support would test it: preserve what matters, open the correct screen, correct the proven cause and verify the result.
• How to Download CCTV Footage for Police or Insurance - How to Download CCTV Footage for Police or Insurance should be handled methodically: confirm the local condition first, confirm the relevant settings second, then run a controlled test before changing anything more.
• How to Install, Initialise or Replace an NVR Hard Drive Safely - This guide addresses a new or replacement surveillance HDD must be installed and prepared in the order technical support would test it: preserve what matters, open the correct screen, correct the proven cause and verify the result.
• NVR Hard Drive Not Detected, Beeping or Showing Error - This guide addresses an NVR is beeping, reports no disk, or shows an abnormal hard-drive state in the order technical support would test it: preserve what matters, open the correct screen, correct the proven cause and verify the result.
• Why CCTV Playback Is Missing Footage - Missing playback is usually caused by recording mode, storage retention, wrong channel or time selection, or cameras that were offline for part of the period rather than by a mysterious delete event.