Support
AXIS Support Guides
Support Guide Menu
Use this section for practical support content related to axis support guides, including setup, troubleshooting, handover and export or app issues where relevant.
Practical AXIS support for Camera Station, IP addressing, exports, password recovery and recorder or camera setup issues.
These pages are written to help owners and installers check the most likely causes first, then move to screenshots, model numbers and cleaner support requests when escalation is still needed.
Support guides in this section
Open the guide that matches the symptom or setup job you are working on.
Support guides in this section
Open the guide that matches the symptom or setup job you are working on.
- AXIS Camera Not Getting an IP Address - When an AXIS camera does not get an IP address, the fault is usually DHCP, switch path, PoE, a remembered static address, or the way the camera was previously commissioned.
- AXIS Camera Station Recording Not Working - If AXIS Camera Station is showing live video but not keeping the footage you expect, the problem is usually in the archive path, recording rules, camera health or a site expectation that was never tested properly.
- How to Add an AXIS Camera to AXIS Camera Station - AXIS Camera Station is usually clean to commission when the camera IP, credentials and storage path are proven first. Most problems come from discovery assumptions, reused credentials or skipping the recording test.
- How to Export Footage from AXIS Camera Station - AXIS Camera Station export problems usually come down to the wrong camera, the wrong time range, or an export package that was never tested after it was created.
- How to Reset an AXIS Camera Password - AXIS password recovery should be handled as a legitimate owner recommissioning job, not as a shortcut. The safe path depends on what access you still have and whether the camera can be cleanly re-owned or reset.
Frequently asked questions
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What does the AXIS Support Guides section cover?
Practical AXIS support for Camera Station, IP addressing, exports, password recovery and recorder or camera setup issues.
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Are these pages for customers or installers?
Both. They are written to be customer-facing but still detailed enough to be useful for installers and site managers.
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Should I read the buying guide as well?
Yes, if the support issue is exposing a broader system-design or product-selection problem.