TP-Link VIGI Support Guides

Support guides in this section

Open the guide that matches the symptom or setup job you are working on.

• TP-Link VIGI Human and Vehicle Analytics Setup - Step-by-step setup and troubleshooting help.
• TP-Link VIGI Notifications Not Working - Step-by-step setup and troubleshooting help.
• How to Add a TP-Link VIGI NVR to the VIGI App - This guide shows the cleanest order for getting a TP-Link VIGI recorder online in VIGI App without creating the account-binding and notification problems that lead to repeated support emails.
• How to Export Footage from a TP-Link VIGI NVR - This guide shows the cleanest way to export footage from a TP-Link VIGI recorder so the files can be checked properly and handed over with less confusion.
• How to Share TP-Link VIGI App Access - This guide explains the clean way to share VIGI App access without giving everyone the owner login or creating avoidable device-binding problems.
• Recover a TP-Link VIGI NVR Password or Account - This guide addresses the authorised owner cannot sign in to a VIGI NVR or VIGI account in the order technical support would test it: preserve what matters, open the correct screen, correct the proven cause and verify the result.
• TP-Link VIGI 4G Camera Setup Checklist - A 4G CCTV camera depends on more than just turning it on. The SIM, APN, signal, mounting position, storage path and power expectations all matter.
• TP-Link VIGI Camera FTP Snapshot Resolution Guide - When VIGI FTP snapshots look lower resolution than expected, the answer is usually in the stream path, snapshot behaviour or model limitations rather than in the phone app.
• TP-Link VIGI NVR Offline in the App: Troubleshooting Guide - If your TP-Link VIGI recorder shows offline in VIGI App, work through the network path, cloud status and account checks in order. Most offline cases are fixable without guessing.
• TP-Link VIGI NVR Recording and Playback Setup - This guide addresses a VIGI NVR needs recording configured or its playback timeline is blank in the order technical support would test it: preserve what matters, open the correct screen, correct the proven cause and verify the result.