TP-Link VIGI Support Guides

Support guides in this section

Open the guide that matches the symptom or setup job you are working on.

• How to Add a TP-Link VIGI NVR to the VIGI App - This guide shows the cleanest order for getting a TP-Link VIGI recorder online in VIGI App without creating the account-binding and notification problems that lead to repeated support emails.
• How to Export Footage from a TP-Link VIGI NVR - This guide shows the cleanest way to export footage from a TP-Link VIGI recorder so the files can be checked properly and handed over with less confusion.
• How to Share TP-Link VIGI App Access - Useful for owner-versus-user handover so the site does not end up with everyone on one TP-Link ID.
• TP-Link VIGI Human and Vehicle Analytics Setup - Better for sites that need targeted person or vehicle events rather than broad untuned motion.
• TP-Link VIGI 4G Camera Setup Checklist - Step-by-step remote-site setup guide covering SIM path, signal, power, SD recording, cloud access and realistic solar or battery expectations.
• TP-Link VIGI Camera FTP Snapshot Resolution Guide - Practical guide to why FTP snapshots can look lower resolution than expected and when the site should rely on NVR or SD recording instead.
• TP-Link VIGI Notifications Not Working - Use this when the recorder is online but the notification path still does not match the event logic on site.
• TP-Link VIGI NVR Offline in the App: Troubleshooting Guide - If your TP-Link VIGI recorder shows offline in VIGI App, work through the network path, cloud status and account checks in order. Most offline cases are fixable without guessing.