Support

TP-Link VIGI Notifications Not Working

If VIGI notifications are not arriving, do not start at the phone only. The useful order is event rule first, schedule second, recipient path third, and phone notification settings after that.

VIGI Notification Support

Summary

Use this guide when a VIGI recorder or camera is online but push notifications still do not arrive reliably.

Applies to

VIGI App notifications
VIGI motion and object-classification events
Owner and shared-user mobile alerts

Difficulty and time

Difficulty: Moderate

Estimated time: 20 to 40 minutes

What you will need

Phone with VIGI App
Access to the camera or recorder settings
One test event location
Owner account details

TP-Link's current VIGI app guides make it clear that notifications sit on top of the event logic. In practice, that means the motion or human or vehicle rule has to be working first before the phone can ever be expected to behave.

Before you start

Confirm the device is online and visible in the correct TP-Link ID.
Choose one camera and one event type to prove first.
Turn off any duplicate test rules that make the result confusing.
Make sure the phone allows notifications for VIGI App.

Step 1: Make sure the event itself really works

Open the camera or recorder settings and enable the event you actually want.
For current VIGI app workflows, this often begins from More Settings or the gear icon on the device page.
Confirm the detection zone, sensitivity and target type are sensible.
Run one real walk test or vehicle test.

Step 2: Check schedule and notification toggles together

A lot of VIGI notification complaints come down to a rule that is enabled but not armed when the customer thinks it is.

Check the event schedule.
Check whether push notifications are turned on for that event.
If the site uses object classification, confirm human or vehicle is actually selected rather than assumed.

Useful VIGI app path

More Settings or the gear icon on the Live View page usually leads into the current device settings area.
Motion Detection, Human Detection or Vehicle Detection are the key event paths on current VIGI workflows.
Current TP-Link VIGI guides also expose notification, detection zone and sensitivity controls from those event pages.

Step 3: Confirm the phone and account path

Confirm the phone is logged into the correct TP-Link ID.
Check iPhone or Android notification permissions and battery restrictions.
If a second user expects alerts, confirm whether the device is shared correctly and whether that user should receive them.
Test on mobile data, not only on site Wi-Fi.

Step 4: Reduce noise before expanding the rule

Keep scene motion outside the target area where possible.
Tighten detection zones and lower false triggers before handing over.
Do a second test at night if the customer mainly cares about after-hours alerts.

Related support guides

Relevant product categories

Still stuck?

Need help choosing or setting up a system? Contact SecurityWholesalers support with your order number, product model and a clear description of the issue.

Frequently asked questions

Why are VIGI notifications not arriving even though the app is online?
Usually because the event logic, schedule or target filtering is wrong, or because the phone is not the real issue at all.
Should I test on Wi-Fi only?
No. A mobile-data test is much more useful for proving the remote notification path.
Do human and vehicle filters affect whether the notification fires?
Yes. If object classification is enabled, the event must match that logic as well as the detection zone and schedule.