Support
Security Network Support Guides
Support Guide Menu
Use this section for practical support content related to security network support guides, including setup, troubleshooting, handover and export or app issues where relevant.
Network support for cloud-managed switches, PoE, VLANs, wireless bridges and remote-site connectivity.
These pages are written to help owners and installers check the most likely causes first, then move to screenshots, model numbers and cleaner support requests when escalation is still needed.
Support guides in this section
Open the guide that matches the symptom or setup job you are working on.
Support guides in this section
Open the guide that matches the symptom or setup job you are working on.
- CCTV PoE Switch and VLAN Troubleshooting - This guide addresses cameras have power or link but cannot reliably reach the NVR across a managed switch in the order technical support would test it: preserve what matters, open the correct screen, correct the proven cause and verify the result.
- Ruijie or Reyee Device Offline in Cloud - This guide addresses a Ruijie or Reyee gateway, switch or access point shows offline in cloud management in the order technical support would test it: preserve what matters, open the correct screen, correct the proven cause and verify the result.
- Set Up and Align a Point-to-Point Wireless Bridge - This guide addresses a point-to-point bridge must carry CCTV, intercom or access-control traffic between buildings in the order technical support would test it: preserve what matters, open the correct screen, correct the proven cause and verify the result.
Frequently asked questions
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What does the Security Network Support Guides section cover?
Network support for cloud-managed switches, PoE, VLANs, wireless bridges and remote-site connectivity.
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Are these pages for customers or installers?
Both. They are written to be customer-facing but still detailed enough to be useful for installers and site managers.
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Should I read the buying guide as well?
Yes, if the support issue is exposing a broader system-design or product-selection problem.