Support
Milestone XProtect Support Guides
Support Guide Menu
Use this section for practical support content related to milestone xprotect support guides, including setup, troubleshooting, handover and export or app issues where relevant.
Practical XProtect help for cameras and recording servers offline, retention, permissions and evidence export.
These pages are written to help owners and installers check the most likely causes first, then move to screenshots, model numbers and cleaner support requests when escalation is still needed.
Support guides in this section
Open the guide that matches the symptom or setup job you are working on.
Support guides in this section
Open the guide that matches the symptom or setup job you are working on.
- Export Evidence from Milestone XProtect - This guide addresses video evidence must be exported from XProtect for police, insurance or investigation in the order technical support would test it: preserve what matters, open the correct screen, correct the proven cause and verify the result.
- Milestone XProtect Not Recording or Retention Too Short - This guide addresses XProtect has live video but recordings are missing or retained for less time than expected in the order technical support would test it: preserve what matters, open the correct screen, correct the proven cause and verify the result.
- Milestone XProtect Recording Server or Cameras Offline - This guide addresses a Milestone recording server or its cameras show offline in the order technical support would test it: preserve what matters, open the correct screen, correct the proven cause and verify the result.
- Milestone XProtect Users, Roles and Camera Permissions - This guide addresses a user cannot see required cameras or has more XProtect access than intended in the order technical support would test it: preserve what matters, open the correct screen, correct the proven cause and verify the result.
Frequently asked questions
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What does the Milestone XProtect Support Guides section cover?
Practical XProtect help for cameras and recording servers offline, retention, permissions and evidence export.
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Are these pages for customers or installers?
Both. They are written to be customer-facing but still detailed enough to be useful for installers and site managers.
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Should I read the buying guide as well?
Yes, if the support issue is exposing a broader system-design or product-selection problem.