Akuvox SmartPlus Setup Guide for Homes and Small Sites
Akuvox Setup
The admin login credentials are normally the installer or management credentials. They are usually used first to add the Akuvox hardware into the cloud account, then to create the SmartPlus users for the household or small-site users.
This account is not normally the account each family member uses on an iPhone every day. It is the setup and management account. The day-to-day answering should usually happen through the individual SmartPlus user accounts created later in the process.
Important: cloud screens, labels, and menus can change over time depending on the account type, firmware, region, and Akuvox cloud updates. The practical setup order below is still the normal way to think about a small non-apartment Akuvox install.
Step 1 - Log in to the Akuvox cloud or installer account
Go to the Akuvox cloud portal and log in using the admin or installer credentials provided for the site. Once logged in, you should be inside the installer or administrator management area.
This is the account normally used to configure the system, not the everyday iPhone login for the family or office staff.
Step 2 - Add the Akuvox devices to the cloud
You will usually need to add the Akuvox devices by MAC address. The MAC address is commonly found on:
- the sticker on the rear of the door station
- the sticker on the rear of the indoor monitor
- the box or packaging
- the device web interface, if the unit is already connected to the network
Add the devices into the cloud account one by one. On a simple home or villa installation, that often includes:
- the Akuvox door station
- the indoor monitor, if installed
- any second indoor monitor, if installed
On a 2-wire home setup, that may mean an R20A-2 door station and C313W-2 monitor kit. On an IP or PoE home setup, it may instead mean an E12W or another Akuvox IP door station plus an indoor monitor from the Akuvox monitor range.
Step 3 - Create the site or residence
Create or select the correct site or residence inside the cloud portal. This is usually the place where the door station, indoor monitor, and mobile app users are grouped together so they all belong to the same home or intercom system.
For example, the site name might simply be the family surname or the property name, such as Theodorou Residence.
Step 4 - Assign the door station and monitor to the site
Inside that site or residence, assign the door station and the monitor to the same installation. Confirm that:
- the door station is linked to the correct residence
- the indoor monitor is linked to the same residence
- the door station is set to call the monitor, the SmartPlus users, or both, depending on the intended workflow
This is the point where a simple system usually starts to behave like one combined home intercom instead of separate pieces of hardware sitting in the cloud.
Step 5 - Create the SmartPlus app users
Next, create the SmartPlus users for the family or the small-site users. For each user, enter the usual details required by the system, such as:
- name
- email address
- mobile number, if required
- user type or access level
Each family member should usually have their own SmartPlus account. Do not give all family members the installer or admin login. That creates unnecessary confusion and increases the risk of accidental changes to the setup.
Situation: simple family home with one front gate, one indoor monitor, and four iPhones
Solution used: The installer first added the door station and the monitor to the admin account, then created a separate SmartPlus user for each family member.
Why this was chosen: Each person received calls on their own phone, but the hardware and the site stayed managed under one clean installer-admin structure.
Installation notes: This was easier to support later because app issues could be isolated to one user account instead of everyone sharing one login.
Step 6 - Send or activate the SmartPlus login details
Once the users are created, the system should generate login details or send an invitation to each user, depending on the setup method and cloud workflow in use.
Each family member should then:
- download the Akuvox SmartPlus app from the Apple App Store
- log in using their own SmartPlus account
- allow notifications when prompted
- allow microphone and camera permissions when prompted
These permissions matter. If notifications are blocked, the iPhone may not ring properly for intercom calls. If microphone or camera permissions are denied, the audio or video experience may not work as expected.
Step 7 - Test the system
After the users are created and logged in, test the system in a simple sequence:
- press the call button on the door station
- confirm the indoor monitor rings, if one is installed
- confirm each iPhone receives the call through SmartPlus
- answer the call from an iPhone
- test door release or unlock if that has been wired and configured
Important note
The admin or installer login is usually for setup and management only. The family or day-to-day users should normally use their own SmartPlus user logins for iPhone access. That keeps the system cleaner and avoids accidental changes to the configuration.
Common mistakes on simple Akuvox setups
- using the installer login on every family member's phone
- forgetting to add both the door station and the monitor into the same residence
- not checking the MAC address carefully before adding the device
- not allowing iPhone notifications or microphone permissions
- testing only the monitor and forgetting to test SmartPlus calling as well
- assuming the lock release is already configured without actually testing it
When this guide is not enough
If the site is an apartment building, a multi-tenant office, or a staged body corporate upgrade, the setup should be treated more like a project than a simple family SmartPlus setup. In those cases, use the apartment-focused pages in this Akuvox hub instead.
Relevant links
FAQs
What login should the family use every day?
The family should use their own SmartPlus user accounts for day-to-day answering on iPhones. The admin or installer login is normally for setup and management only.
Where do I find the MAC address on an Akuvox device?
The MAC address is usually on the sticker on the rear of the door station or monitor, on the box or packaging, or in the device web interface if the unit is already on the network.
Do all family members use the same SmartPlus login?
Usually no. It is cleaner to create a separate SmartPlus user for each family member so notifications, permissions, and day-to-day use are easier to manage.
What devices are commonly added first on a simple Akuvox setup?
On a simple non-apartment setup, that often means the main door station, the indoor monitor if there is one, and then the SmartPlus users for the household or office staff.
Why are notifications and permissions important on iPhones?
If notifications, microphone access, or camera permissions are blocked, the phone may not receive calls properly or the audio and video experience may not work as expected.
Can this guide be used for apartment projects?
Not as a full apartment commissioning guide. This page is mainly for simpler homes, gates, and small office-style installs. Apartment and multi-tenant jobs usually need a broader site and user-management design.
Need help choosing the right Akuvox path?
Send us a photo of the entry, the lock area, any indoor monitor, and any existing intercom cable or cabinet. That usually tells us whether the job suits a simple IP door station, a proper monitor-based system, or a 2-wire retrofit using equipment such as the R20A-2, R20K-2, C313W-2, NS-2, and NC-2.