Informational
Support Worker and Family Access Rules
A disability support home may have more people entering than a typical private home: support workers, nurses, family, cleaners, coordinators, neighbours and emergency contacts. The access plan matters as much as the equipment.
Access control
Access rule table
| Person or group | Access method | Rule to write down |
|---|---|---|
| Person living in the home | Primary control wherever possible. | They decide who can view, unlock and respond unless another legal arrangement applies. |
| Support workers | Key, code, intercom or scheduled entry. | Rostered access only; no shared codes that stay forever. |
| Family | App access, key access or responder role. | Access is for support and response, not casual monitoring. |
| Emergency contact | Key safe, trusted key holder or intercom pathway. | Use only under agreed emergency rules. |
Camera and footage rules
- Write down who can view cameras.
- Write down when footage can be reviewed.
- Tell relevant support providers if entry cameras are used.
- Review access after worker changes, plan changes or family conflict.
- Remove app access when someone no longer has a role.
Remote unlock rules
Remote unlock can be useful for people with limited mobility, but it needs strict rules. Never make it the default answer for unknown visitors. Use it for trusted, expected and verified people only.
Access scenarios
| Scenario | Recommended rule | Why |
|---|---|---|
| New support worker arrives unexpectedly. | Verify with provider or roster before unlocking. | Uniforms, names and claims are not enough. |
| Family member wants camera access but is not a responder. | Do not add casual access. | Privacy should follow role, not curiosity. |
| Worker changes provider. | Change codes, review app access and confirm keys. | Access plans expire when people change. |
Frequently asked questions
Should every family member get app access?
No. Give access to people with a real support, response or admin role.
Can entry cameras help with worker disputes?
They can provide access context, but footage rules should be agreed before an incident and handled carefully.