HiLook Warranty
3-Year Manufacturer Warranty
All HiLook IP cameras and recording devices (NVRs/DVRs) are covered by a
3-year back-to-base manufacturer warranty.
Note: Disk drives are limited to a 3-year warranty.
Our warranty is limited to the replacement of faulty items or parts
and does not include damage caused by incorrect fitting of parts or accessories.
(a) Australian Consumer Law (ACL)
Certain legislation, including the Australian Consumer Law (ACL) in the
Competition and Consumer Act 2010 (Cth), and similar consumer protection
laws and regulations may confer you with rights, warranties, guarantees, and remedies
relating to the provision of goods or services to you by us via the Site which cannot
be excluded, restricted, or modified. Our liability is governed solely by the ACL and
these Terms.
(b) Goods
If you are a consumer as defined in the ACL, the following notice applies to you:
“Our goods come with warranties and guarantees that cannot be excluded under the
Australian Consumer Law (Consumer Guarantees). You are entitled to a replacement or
a refund for a major failure and for compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a major
failure.”
(c) Our Warranties
To the extent permitted by law, we exclude all express and implied warranties,
and all material and work is provided to you without warranties of any kind,
either express or implied. We expressly disclaim all warranties including but
not limited to implied warranties of merchantability and fitness for a particular
purpose.
(d) Manufacturer Warranties
Certain products, including particular models of IP security cameras and DVR/NVR
equipment, may come with a manufacturer’s warranty. The manufacturer’s warranty is
in addition to but may overlap with any rights and remedies you may have under
applicable law, including any Consumer Guarantees. If you are not considered a
“consumer” within the meaning of the ACL, the manufacturer’s warranty may be your
sole remedy. Many manufacturers’ warranties do not apply in a business or commercial
setting. Please contact the manufacturer if you would like to make a claim under
the manufacturer’s warranty.
(e) Repair, Replacement, or a Refund
If you wish to seek repair, replacement, or a refund for a product, please
contact us and we will explain the requirements to you. This may include you
providing evidence of the faulty product to us.
(f) Refund
You are not entitled to a refund for change of mind. If you are entitled to a
refund, we will only provide it once evidence of the faulty product is received
by us, or once we have received the product at our warehouse and inspected it
to assess whether it is eligible for a refund under these Terms. Any refund we
make will be by the same payment method used to purchase the product.
(g) Installed Products
Subject to this clause, we will not accept for return any product that has been
used, connected, installed, attempted to be connected or installed, or if your
product is custom-made or is a special buy product.
(h) Packaging
You must adequately package any product you are returning for our collection
to ensure that it is not damaged during return delivery to our warehouse. You
are also responsible for arranging the return delivery and the costs involved.
(i) Duty of Care
You have a duty of care for the product while it is in your possession. If
you damage products and then subsequently return them, you may be liable to pay
to repair the product to its original condition. In these circumstances, where
a repair is not economically viable, no refund will be made.
For more terms & conditions, please visit www.securitywholesalers.com.au/terms-and-conditions
Official HiLook Partner for 2026
As an Authorised HiLook Partner – backed by our Official Hikvision’s Partner status for 2026, SecurityWholesalers.com.au is more than just a reseller — we’re a nationally trusted provider of all Hikvision genuine security solutions backed by professional support and real-world expertise.
Our team services and supports systems across every major sector — from residential homes to small businesses, commercial operations, local councils, schools, industrial warehouses, and even critical government infrastructure. When you buy from us, you’re choosing a supplier with a proven track record in system performance, reliability, and client satisfaction.
- Authorised Hikvision Hilook Brand Support
Get access to official HiLook technical resources, with support provided by trained professionals who know the systems inside and out.
- End-to-End System Support
From selecting the right camera to full configuration, setup, remote access assistance, and firmware updates — we help you every step of the way.
- Dedicated After-Sales Service
Our job doesn’t end at checkout. We provide timely support for product configuration, troubleshooting, and warranty claims. Whether you’re a DIY homeowner or an experienced installer, we’re here to make sure your system runs flawlessly.
- Fast Dispatch & Genuine Products
All our stock is sourced from Australian-authorised distribution and shipped quickly from our local warehouse. That means no delays, no grey-market goods, and no international return headaches.
- Reputation for Excellence
We’re trusted by a wide range of industries — from councils and schools to enterprise clients and private security firms — because we consistently deliver the best in customer service, technical guidance, and product reliability.
- Tailored Advice & Industry Knowledge
Unlike general electronics retailers, we specialise in security. Our team includes real installers and consultants who understand what works in real-world environments. We offer honest, tailored advice — not just what’s in stock.
At SecurityWholesalers.com.au, we stand for more than just prices — we stand for above and beyond security partnership. Don’t settle for average, settle with SecurityWholesalers.com.au and exceptional long-term customer commitment.
