Hikvision Warranty
3-Year Manufacturer Warranty
All Hikvision IP cameras and recording devices (NVRs/DVRs) are covered by a
3-year back-to-base manufacturer warranty.
Note: Disk drives are limited to a 3-year warranty.
Our warranty is limited to the replacement of faulty items or parts
and does not include damage caused by incorrect fitting of parts or accessories.
(a) Australian Consumer Law (ACL)
Certain legislation, including the Australian Consumer Law (ACL) in the
Competition and Consumer Act 2010 (Cth), and similar consumer protection
laws and regulations may confer you with rights, warranties, guarantees, and remedies
relating to the provision of goods or services to you by us via the Site which cannot
be excluded, restricted, or modified. Our liability is governed solely by the ACL and
these Terms.
(b) Goods
If you are a consumer as defined in the ACL, the following notice applies to you:
“Our goods come with warranties and guarantees that cannot be excluded under the
Australian Consumer Law (Consumer Guarantees). You are entitled to a replacement or
a refund for a major failure and for compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a major
failure.”
(c) Our Warranties
To the extent permitted by law, we exclude all express and implied warranties,
and all material and work is provided to you without warranties of any kind,
either express or implied. We expressly disclaim all warranties including but
not limited to implied warranties of merchantability and fitness for a particular
purpose.
(d) Manufacturer Warranties
Certain products, including particular models of IP security cameras and DVR/NVR
equipment, may come with a manufacturer’s warranty. The manufacturer’s warranty is
in addition to but may overlap with any rights and remedies you may have under
applicable law, including any Consumer Guarantees. If you are not considered a
“consumer” within the meaning of the ACL, the manufacturer’s warranty may be your
sole remedy. Many manufacturers’ warranties do not apply in a business or commercial
setting. Please contact the manufacturer if you would like to make a claim under
the manufacturer’s warranty.
(e) Repair, Replacement, or a Refund
If you wish to seek repair, replacement, or a refund for a product, please
contact us and we will explain the requirements to you. This may include you
providing evidence of the faulty product to us.
(f) Refund
You are not entitled to a refund for change of mind. If you are entitled to a
refund, we will only provide it once evidence of the faulty product is received
by us, or once we have received the product at our warehouse and inspected it
to assess whether it is eligible for a refund under these Terms. Any refund we
make will be by the same payment method used to purchase the product.
(g) Installed Products
Subject to this clause, we will not accept for return any product that has been
used, connected, installed, attempted to be connected or installed, or if your
product is custom-made or is a special buy product.
(h) Packaging
You must adequately package any product you are returning for our collection
to ensure that it is not damaged during return delivery to our warehouse. You
are also responsible for arranging the return delivery and the costs involved.
(i) Duty of Care
You have a duty of care for the product while it is in your possession. If
you damage products and then subsequently return them, you may be liable to pay
to repair the product to its original condition. In these circumstances, where
a repair is not economically viable, no refund will be made.
For more terms & conditions, please visit www.securitywholesalers.com.au/terms-and-conditions
Authorised Hikvision Store
Authorised Hikvision Partner
As a Trusted Hikvision Authorised Store, SecurityWholesalers.com.au is more than just a reseller — we’re a nationally recognised partner delivering genuine Hikvision solutions, backed by expert technical support and deep industry knowledge.
Our team supports systems across all major sectors — including residential homes, commercial businesses, schools, government infrastructure, warehouses, and local councils. When you choose us, you’re selecting a Hikvision-certified partner with a proven track record in performance, reliability, and customer satisfaction.
- Official Hikvision Product Support
Get access to genuine Hikvision technical resources and support, delivered by trained professionals who work with these systems daily.
- Comprehensive System Assistance
From product selection to setup, configuration, remote access support, and firmware upgrades — we offer step-by-step guidance to ensure your system is optimal.
- Reliable After-Sales Service
We provide continued support for configuration, troubleshooting, and warranty claims. Whether you’re a first-time user or a seasoned installer, we ensure your Hikvision system operates flawlessly.
- Genuine Products & Fast Dispatch
All Hikvision stock is sourced from authorised Australian distributors and shipped promptly from our local warehouse. No delays, no grey-market risks, no international return hassles.
- Industry-Wide Trust
Our clients range from councils and schools to enterprise businesses and security professionals — all trusting us for exceptional service, product reliability, and expert advice.
- Real-World Security Expertise
Unlike generic electronics stores, we specialise in security. Our team includes qualified installers and consultants offering tailored recommendations based on real-world experience — not just inventory lists.
- 3 Years Manufacturer Warranty ensuring your security system remains reliable for years to come.
At SecurityWholesalers.com.au, we’re committed to more than just competitive pricing — we offer true partnership and protection through every stage of your Hikvision journey. We’re not your average security equipment supplier — choose the team that industry professionals trust.
Free Express Shipping*
Shipping & Delivery
At SecurityWholesalers.com.au, we prioritise fast and reliable delivery across Australia. Whether you’re ordering for home or business, you can expect professional service, tracked shipments, and speedy fulfilment — every time.
✔ FREE Shipping Australia-Wide on Orders Over $100
Enjoy free express shipping on all orders over $100. For orders under $100, a flat rate of $20.00 applies. We proudly offer nationwide delivery using trusted courier partners for your peace of mind.
✔ Same-Day Despatch for Fast Delivery
Place your order before 10am (Sydney time) on any business day and we’ll do our best to despatch it the same day, subject to stock availability. We receive new stock into our warehouse every second day, so we always strive to ship the freshest arrivals directly to you. Most orders are received within 1-3 business days via the Express Post network, covering Australian capital cities and major metro areas. Deliveries to regional locations typically take 2–5 business days.
For urgent orders, please contact our customer care team to expedite the delivery and ensure that we can get your equipment to your project site on time.
✔ Reliable Couriers You Can Trust
We primarily use StarTrack Express for fast, secure shipping. Depending on warehouse availability, we may also use Toll or Couriers Please — whichever gets your order to you fastest.
✔ Order Processing & Tracking
Orders are processed Monday to Friday (excluding public holidays) and shipped within 24 hours. Tracking numbers are emailed to you by 11pm on the day your order ships. You can monitor your delivery through:
✔ Missed a Delivery?
If you’re not home at the time of delivery, your parcel will be left in a secure location if considered safe. If not, a collection card will be left and the parcel will be held at the nearest depot or post office for pickup.
✔ Need Help?
If you haven’t received your order within 4 business days, please contact us with your full name and order number. We’ll follow up promptly. Also, be sure to check your email spam folder for shipping notifications or attempted delivery messages.
Trade Discounts Available
Want even more savings? Register instantly for a Trade Account and, once approved, you’ll gain access to exclusive discounts on a wide range of products. It’s our way of supporting installers, resellers, and industry professionals with better pricing and priority service.
