Processing Time-frame:
- We will issue and email the reset informationĀ within 3 hours of receiving the information/file required from our instruction guide.
- Information/file received during the hours of 8:00am to 2:00pm (AEST) Monday to Friday will be processed same day
- information received after 2:00pm (AEST) will be processed the next business day.
- reset information/file will not be processed on NSW public holidays.
NVR ā TO RESET PASSWORD ON HIKVISION NVR,Ā
> download SADP tool for your computer (https://www.hikvision.com/au-en/search/?q=sadp). SADP Version 3 for PC / SADP V1 for MacOS
> ensure youāre connected to your PC (ie. ethernet cable from your PC to your NVR) ā load up the sadp tool, find your NVR and choose āforgotten passwordā
> email us the XML file and Serial Number (*Full serial number on SADP) to us.
> we will then email an XML file back which will enable you to reset your password. (usually within the same business day if done in the morning)
NOTE ā you must leave everything on from this point. SADP program and devices. If power goes off or network disconnects, the files will need to be regenerated.