Product SKU: AXIS I5304
Product Overview
The AXIS I5304 Network Answering Unit is a sleek 7” touchscreen IP answering unit designed to help receptionists, concierges, security teams and front-desk staff respond efficiently to calls from compatible IP intercoms. It provides high-quality video for visual verification, clear two-way communication, SIP support and fast touch response for convenient door answering workflows. Powered by 2N OS and designed to work with Axis, 2N and compatible third-party intercoms, the AXIS I5304 is ideal for offices, commercial buildings, apartments, schools, healthcare sites, warehouses, reception areas and secure entrances where staff need to see, hear and speak to visitors before granting access.
Why Choose the AXIS I5304 Network Answering Unit
The AXIS I5304 is ideal for organisations that need a dedicated, easy-to-use indoor answering station for video intercom calls. Its 7” touchscreen displays live video from the intercom camera, helping operators visually verify visitors before responding or opening the door through compatible access workflows. The clean modern design is available in black or white and can be installed on a desk, wall or recessed position using the required accessory. With PoE, SIP support and compatibility with Axis, 2N and third-party intercoms, it provides a flexible answering solution for professional entrance communication systems.
Key Capabilities
7” Touchscreen Answering
The AXIS I5304 features a 7” touchscreen that allows staff to answer calls, view intercom video and control compatible entry workflows from one intuitive interface. This makes daily visitor handling faster and easier for reception, concierge and security teams.
Video Verification at the Door
High-quality video from the connected intercom helps operators visually confirm who is at the entrance before speaking or granting access. This adds an important security layer for offices, apartment buildings, schools, healthcare sites and commercial entrances.
Clear Two-Way Communication
Built-in audio support and microphone functionality allow operators to speak with visitors clearly through compatible intercom systems. This helps staff ask questions, provide directions, screen deliveries or coordinate access before a door is opened.
Flexible Intercom Compatibility
Designed to work with Axis, 2N and compatible third-party intercoms, the AXIS I5304 provides flexibility for new systems and upgrades. SIP support also helps integrate the answering unit into IP-based communication and door station environments.
PoE Installation with Mounting Options
Power over Ethernet allows the unit to use one cable for both power and connectivity. It can be installed on a desk, wall or recessed position using the required accessory, helping suit reception counters, offices, control rooms and entry management areas.
Key Features
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7” Touch Screen: The AXIS I5304 includes a 7” touchscreen interface for answering intercom calls, viewing visitor video and managing compatible entry workflows. The fast touch response helps receptionists, concierges and security staff handle visitor calls quickly and confidently.
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High-Quality Video Verification: The answering unit displays video from compatible intercom cameras, allowing operators to see who is at the door before speaking or granting access. This improves entrance security and helps reduce the risk of admitting unauthorised visitors.
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Clear Two-Way Communication: Built-in microphone and audio support allow clear conversations with visitors through compatible IP intercoms. This helps staff manage deliveries, guest arrivals, staff access questions, after-hours requests and secure entry workflows more efficiently.
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SIP Support: SIP support allows the AXIS I5304 to work within IP communication environments and compatible intercom systems. This makes it practical for installations using Axis, 2N or selected third-party IP intercoms and SIP-based door communication workflows.
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Quick Door Answering Workflow: Operators can respond to calls from IP intercoms and open compatible doors using touchscreen controls when the system is configured for access release. This helps streamline visitor management for reception desks, building entrances and concierge stations.
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Designed for Axis, 2N and Third-Party Intercoms: The answering unit is designed to work with Axis, 2N and compatible third-party intercoms, giving installers flexibility across different entrance communication designs. This makes it useful for both new installations and upgrades to existing IP intercom systems.
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PoE Class 3 Power: Power over Ethernet Class 3 allows the unit to receive both power and connectivity through one network cable. This reduces cabling complexity and makes installation cleaner for reception desks, wall-mounted locations and recessed installations.
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Modern Black or White Finish: The AXIS I5304 is available in black or white variants, allowing the answering unit to suit different interior designs, reception counters and office environments. The modern appearance makes it appropriate for visible front-of-house installations.
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Flexible Mounting Options: The unit supports desk, wall or recessed installation using required accessories. AXIS TI5201 Recessed Mount is required for recessed mounting, AXIS TI5601 Wall Mount is required for wall mounting, and AXIS TI5602 Desk Stand is required for desk installation.
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Ideal for Reception and Concierge Use: The AXIS I5304 is designed for office and commercial environments where operators need to respond to visitor calls quickly. It is well suited to receptionists, concierges, security desks and building management staff handling daily entry communication.
Specifications Summary
| Feature |
Specification |
| Model |
AXIS I5304 Network Answering Unit |
| Part Number – White |
03238-001 |
| Part Number – Black |
03239-001 |
| Product Type |
Network Answering Unit / IP Intercom Answering Station |
| Primary Function |
Answering calls from compatible IP intercoms with video verification and two-way audio |
| Display |
7” touch screen |
| Video Function |
High-quality video display for visual verification from compatible intercoms |
| Audio Support |
Yes |
| Two-Way Audio |
Clear two-way communication with compatible intercom systems |
| Built-In Microphone |
Yes |
| SIP Support |
Yes |
| Operating System |
Powered by 2N OS |
| Intercom Compatibility |
Designed to work with Axis, 2N and compatible third-party intercoms |
| Door Opening |
Touchscreen door-opening workflow supported when configured with compatible intercom and access control system |
| Alarm Inputs / Outputs |
0/1 |
| Power |
Power over Ethernet |
| PoE Class |
Class 3 |
| Height |
157mm |
| Width |
193mm |
| Depth |
50mm |
| Weight |
555g |
| Operating Temperature |
0°C to 50°C |
| Available Colours |
Black and white variants |
| Colour Codes |
RAL 9005 black / RAL 9016 white |
| Required Recessed Mount |
AXIS TI5201 Recessed Mount required for recessed mount installation |
| Required Wall Mount |
AXIS TI5601 Wall Mount required for wall-mount installation |
| Required Desk Stand |
AXIS TI5602 Desk Stand required for desk installation |
| Recommended Power Accessories |
AXIS T8120 Midspan 15 W 1-port, AXIS 30 W Midspan and selected compatible Axis PoE accessories where required |
| Recommended Switches |
AXIS T8508 PoE+ Network Switch, AXIS T8516 PoE+ Network Switch, AXIS T8524 PoE+ Network Switch and selected Axis PoE switches where suitable |
| Typical Applications |
Reception answering, concierge communication, visitor verification, door answering, office entry control and commercial intercom workflows |
| Warranty |
5-year warranty |
Ideal Use Cases
- Office Receptions – Suitable for front-desk teams who need to answer visitor calls, view intercom video and manage entry communication from one dedicated touchscreen unit.
- Commercial Buildings – Useful for building lobbies, concierge desks, security rooms and management offices where visitor verification and controlled entry workflows are required.
- Apartments and Multi-Tenant Sites – Practical for concierge areas, management offices and reception points where staff need to respond to intercom calls from shared entrances.
- Schools and Healthcare Sites – Ideal for administration offices, clinic receptions and secure entries where staff need to see and speak to visitors before allowing access.
- Warehouses and Industrial Offices – Suitable for office areas, dispatch desks and gatehouse-style environments where staff need to answer calls from delivery doors, gates or visitor entrances.
Understanding Network Answering Unit Workflows
The AXIS I5304 is designed as an indoor answering point for compatible IP intercoms. When a visitor presses the call button at an intercom, staff can view the camera preview on the 7” touchscreen, speak with the visitor and open the door when the connected access workflow allows it. This makes the answering unit valuable for reception desks, concierge positions and security offices where users need a dedicated device rather than relying only on phones or software clients.
| Workflow Function |
What It Provides |
Best For |
| Visitor Call Answering |
Dedicated touchscreen interface for responding to intercom calls |
Reception desks, concierge counters, security offices and building management areas |
| Video Verification |
Displays video preview from compatible intercom cameras |
Visual visitor confirmation, delivery handling, after-hours screening and secure entrances |
| Two-Way Audio |
Allows staff to speak with visitors before granting access |
Entry screening, visitor instructions, delivery coordination and staff communication |
| Flexible Mounting |
Desk, wall or recessed installation using required accessories |
Reception counters, offices, control rooms, lobbies and permanent answering stations |
Tip:
Use the AXIS I5304 where staff need a dedicated indoor touchscreen for answering intercom calls and verifying visitors visually. Confirm colour variant, required mounting accessory, SIP/intercom compatibility, door-release workflow, PoE power and access control integration before installation.
FAQs
- What is the AXIS I5304 Network Answering Unit used for?
The AXIS I5304 is used to answer calls from compatible IP intercoms. It allows staff to see visitors on the 7” touchscreen, communicate using two-way audio and operate compatible door-opening workflows when the intercom and access control system are configured to support remote entry.
- Does the AXIS I5304 have a touchscreen?
Yes, the AXIS I5304 includes a 7” touchscreen. The screen displays video from compatible intercoms and provides touch controls for answering calls and managing configured entry workflows, making it practical for receptionists, concierges, security teams and front-desk operators.
- Can the AXIS I5304 work with third-party intercoms?
Yes, Axis describes the AXIS I5304 as designed to work with Axis, 2N and third-party intercoms. Compatibility should still be confirmed for the specific intercom, SIP configuration and door control workflow before installation, especially in mixed-brand systems.
- How is the AXIS I5304 powered?
The AXIS I5304 supports Power over Ethernet Class 3, allowing one network cable to provide both power and connectivity. This simplifies installation for reception desks, wall-mounted answering stations or recessed positions where a clean network-based installation is preferred.
- What mounting accessories are required?
Axis states that AXIS TI5201 Recessed Mount is required for recessed mounting, AXIS TI5601 Wall Mount is required for wall mounting and AXIS TI5602 Desk Stand is required for desk installation. The correct accessory should be selected based on where the answering unit will be positioned.
- What colours are available for the AXIS I5304?
The AXIS I5304 is available in white and black variants. The white part number is 03238-001 and the black part number is 03239-001. This allows the answering unit to better match different interiors, reception counters, lobbies and office environments.
Additional Information
Datasheet-axis-i5304-network-answering-unit
