The Akuvox E18C is a sophisticated 7-inch SIP face recognition door phone that combines advanced access control with seamless communication capabilities. Its 7-inch high-definition touchscreen provides an intuitive interface for users, facilitating effortless navigation and operation. The device employs cutting-edge visible light facial recognition technology, utilizing dual cameras equipped with anti-spoofing algorithms to prevent unauthorized access via photos or videos. This robust system supports a substantial database, accommodating up to 20,000 faces and 20,000 cards, ensuring scalability for both residential and commercial applications. With a recognition speed of less than 0.2 seconds per user and an accuracy rate exceeding 99.5%, the E18C offers swift and reliable access authentication.
Beyond facial recognition, the E18C supports multiple verification methods, including PIN codes, NFC, Bluetooth Low Energy (BLE), and QR codes, offering flexibility to meet diverse security requirements. It facilitates both audio and video communication with IP phones, mobile clients, or softphones, enhancing visitor management and remote access control. The device is designed for durability, featuring an IP65-rated plastic housing that ensures resistance to dust and water, making it suitable for outdoor installations. Power-over-Ethernet (PoE) capability simplifies installation by reducing the need for additional wiring. For environments requiring health monitoring, an optional module enables forehead temperature measurement, adding an extra layer of safety. Overall, the Akuvox E18C stands as a versatile and secure solution for modern access control needs.

Akuvox E18C Face Recognition Door Phone Features
- Visible Light Facial Recognition: Utilizes advanced facial recognition technology with dual 2MP cameras and an anti-spoofing algorithm to prevent photo and video attacks.
- High Capacity: Supports up to 20,000 face entries and 20,000 card entries, accommodating large user bases.
- Fast and Accurate Identification: Achieves face recognition in less than 0.2 seconds per user, with an accuracy rate exceeding 99.5%.
- Multiple Verification Methods: Offers various authentication options, including face recognition, PIN codes, RFID cards (13.56MHz and 125kHz), NFC, Bluetooth (BLE), and QR code scanning.
- SIP Intercom Functionality: Enables both audio and video communication with IP phones, mobile clients, or softphones, enhancing intercom capabilities.
- IP65 Rated: Designed with an IP65 protection rating, making it suitable for outdoor use and resistant to dust and water.
- Power-over-Ethernet (PoE): Supports PoE (802.3af), simplifying installation by allowing the device to receive power and data through a single Ethernet cable.
- Web-Based Configuration: Allows for easy setup and management via a web browser, facilitating user-friendly configuration.
- Mask Detection: Includes mask detection capabilities, ensuring security measures are upheld even when users are wearing masks.
- Optional Body Temperature Detection: Can be equipped with an additional MD02 module (sold separately) to measure body temperature, adding an extra layer of health security.

Akuvox E18C Specifications
Physical & Power
- Housing Material: Plastic
- Display: 7 Inch IPS LCD, 1024×600
- Camera: 2M pixels, WDR
- Wiegand In: 1
- Wiegand Out: 1
- RS485 Port: 1
- RF Card Reader: 13.56MHz, 125kHz & NFC
- Relay In / Out: 3 / 2
- TF Card Slot: 1
- Ethernet Port: RJ45, 10/100Mbps adaptive
- Bluetooth: Support
- Reset: 1
- 802.3af Power-over-Ethernet
- 12V DC Connector (if not using PoE)
- Tamper: Support
- Installation: Wall-mounted
- IP Level: IP65
- Working Humidity: 10~90%, no condensing
- Working Temperature: -20℃~+55℃
- Storage Temperature: -30℃~+60℃
Identification
- Identification Mode: Face, PIN, NFC, RFID Card, BLE & QR code
- Identification Speed: <200ms
Capacity
- Face Capacity: 20,000
- Card Capacity: 20,000
- Event Log: 50,000
Forehead Temperature Measurement
- Only E18C(MD02) support
- Distance: 0.3M ~ 1M
- Accuracy: 0.1℃
- Deviation: ±0.3℃
- Range: 34℃ ~ 45℃

Akuvox Warranty
3-Year Manufacturer Warranty
All Akuvox IP cameras and recording devices (NVRs/DVRs) are covered by a
3-year back-to-base manufacturer warranty.
Note: Disk drives are limited to a 3-year warranty.
Our warranty is limited to the replacement of faulty items or parts
and does not include damage caused by incorrect fitting of parts or accessories.
(a) Australian Consumer Law (ACL)
Certain legislation, including the Australian Consumer Law (ACL) in the
Competition and Consumer Act 2010 (Cth), and similar consumer protection
laws and regulations may confer you with rights, warranties, guarantees, and remedies
relating to the provision of goods or services to you by us via the Site which cannot
be excluded, restricted, or modified. Our liability is governed solely by the ACL and
these Terms.
(b) Goods
If you are a consumer as defined in the ACL, the following notice applies to you:
“Our goods come with warranties and guarantees that cannot be excluded under the
Australian Consumer Law (Consumer Guarantees). You are entitled to a replacement or
a refund for a major failure and for compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a major
failure.”
(c) Our Warranties
To the extent permitted by law, we exclude all express and implied warranties,
and all material and work is provided to you without warranties of any kind,
either express or implied. We expressly disclaim all warranties including but
not limited to implied warranties of merchantability and fitness for a particular
purpose.
(d) Manufacturer Warranties
Certain products, including particular models of IP security cameras and DVR/NVR
equipment, may come with a manufacturer’s warranty. The manufacturer’s warranty is
in addition to but may overlap with any rights and remedies you may have under
applicable law, including any Consumer Guarantees. If you are not considered a
“consumer” within the meaning of the ACL, the manufacturer’s warranty may be your
sole remedy. Many manufacturers’ warranties do not apply in a business or commercial
setting. Please contact the manufacturer if you would like to make a claim under
the manufacturer’s warranty.
(e) Repair, Replacement, or a Refund
If you wish to seek repair, replacement, or a refund for a product, please
contact us and we will explain the requirements to you. This may include you
providing evidence of the faulty product to us.
(f) Refund
You are not entitled to a refund for change of mind. If you are entitled to a
refund, we will only provide it once evidence of the faulty product is received
by us, or once we have received the product at our warehouse and inspected it
to assess whether it is eligible for a refund under these Terms. Any refund we
make will be by the same payment method used to purchase the product.
(g) Installed Products
Subject to this clause, we will not accept for return any product that has been
used, connected, installed, attempted to be connected or installed, or if your
product is custom-made or is a special buy product.
(h) Packaging
You must adequately package any product you are returning for our collection
to ensure that it is not damaged during return delivery to our warehouse. You
are also responsible for arranging the return delivery and the costs involved.
(i) Duty of Care
You have a duty of care for the product while it is in your possession. If
you damage products and then subsequently return them, you may be liable to pay
to repair the product to its original condition. In these circumstances, where
a repair is not economically viable, no refund will be made.
For more terms & conditions, please visit www.securitywholesalers.com.au/terms-and-conditions
Authorised Akuvox Store
Authorised Akuvox Partner
As a trusted Akuvox Authorised Store, SecurityWholesalers.com.au is more than just a reseller — we’re a nationally recognised partner delivering genuine Akuvox solutions, backed by expert technical support and deep industry knowledge.
Our team supports systems across all major sectors — including residential homes, commercial businesses, schools, government infrastructure, warehouses, and local councils. When you choose us, you’re selecting an Akuvox-certified partner with a proven track record in performance, reliability, and customer satisfaction.
Official Akuvox Product Support
Get access to genuine Akuvox technical resources and support, delivered by trained professionals who work with these systems daily.
Comprehensive System Assistance
From product selection to setup, configuration, remote access support, and firmware upgrades — we offer step-by-step guidance to ensure your system is optimal.
Reliable After-Sales Service
We provide continued support for configuration, troubleshooting, and warranty claims. Whether you’re a first-time user or a seasoned installer, we ensure your Akuvox system operates flawlessly.
Genuine Products & Fast Dispatch
All Akuvox stock is sourced from authorised Australian distributors and shipped promptly from our local warehouse. No delays, no grey-market risks, no international return hassles.
Industry-Wide Trust
Our clients range from councils and schools to enterprise businesses and security professionals — all trusting us for exceptional service, product reliability, and expert advice.
Real-World Security Expertise
Unlike generic electronics stores, we specialise in security. Our team includes qualified installers and consultants offering tailored recommendations based on real-world experience — not just inventory lists.
3 Years Manufacturer Warranty
Ensuring your security system remains reliable for years to come.
At SecurityWholesalers.com.au, we’re committed to more than just competitive pricing — we offer true partnership and protection through every stage of your Akuvox journey. We’re not your average security equipment supplier — choose the team that industry professionals trust.