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TP-Link Insight 8MP CCTV Kit: 2 x IP Turret Cameras (Full-Colour Speaker / Mic / Light) + 4CH NVR


2 x 8MP Cameras + 4CH VIGI NVR1004H-4P | Smart Detection | Built-In Mic | 30m IR | 3840 × 2160 Resolution

Model Numbers TP-Link VIGI NVR1004H-4P | TP-Link VIGI Insight S485 Turret Camera

Product Overview

This TP-Link 8MP CCTV kit delivers exceptional 4K Ultra HD resolution with 24-hour full-colour monitoring for superior security coverage. Featuring smart detection, human and vehicle classification, and active defense with two-way audio, it ensures accurate alerts and responsive protection. Designed with durable IP67 weatherproof housing, H.265+ compression, and a built-in microphone, this kit provides efficient, high-quality surveillance for business or residential use.

Kit Inclusions

  • 1 × TP-Link VIGI NVR1004H-4P 4-Channel PoE Network Video Recorder (No HDD Installed)

  • 2 × TP-Link VIGI Insight S485 8MP 4K Full-Colour Turret Cameras (2.8mm Lens)

 

Key Features

  • 4K Ultra HD & Full-Colour: 8MP resolution with true-to-life colour reproduction even in low-light conditions, helping to capture critical details such as vehicle plates and facial features at any time of day.

  • Human & Vehicle Classification: Reduces false alarms by distinguishing between people, vehicles, and irrelevant objects, providing more accurate notifications for efficient security monitoring.

  • Smart Detection: Identifies and alerts for specific events like intrusion, line crossing, or region entrance/exit, ensuring timely awareness of suspicious activity.

  • Active Defense & Two-Way Audio: Combines flashing lights, audible alarms, and real-time communication to deter intruders and respond quickly to security incidents.

  • Smart Video Enhancement: Utilises advanced image processing to improve clarity and reduce noise, ensuring clear and detailed images in challenging lighting conditions.

  • Weatherproof IP67 Design: Built to withstand rain, dust, and extreme weather for reliable performance in both indoor and outdoor environments.

  • H.265+ Compression: Optimises bandwidth and storage without sacrificing image quality, enabling longer recording times on the same storage capacity.

  • Wide Field of View: 2.8mm lens offers a horizontal FOV of 111.4°, vertical FOV of 58.8°, and diagonal FOV of 134° for broad area coverage.

Highlighted Features







NOTE

NO HDD INSTALLED. SEE BELOW TO ADD. If you require a different lens or IR range for each camera in this kit, please specify in the comments upon checkout and the correct cameras will be shipped.

Additional Information

TP-Link VIGI NVR1004H-4P Product Page

TP-Link VIGI Insight S485 Turret Camera Product Page

TP-Link NDAA Compliance

$499.50 $555.00 inc GST +3 Year Warranty & Support

If you require different lens or IR range for each camera in this kit, please specify in the ORDER NOTES upon checkout. We will ship the right cameras to you. 

Product SKU: InSight S485

Product Overview

The TP-Link InSight S485 is an 8MP (4K) turret network camera designed for modern residential and commercial surveillance. The S485 delivers ultra-high-definition 3840 × 2160 video for crisp detail, while 24/7 full-colour imaging combines IR and white LEDs to maintain visibility up to 30 metres at night. Intelligent analytics—including human and vehicle classification, intrusion and region monitoring—provide accurate, actionable alerts. A durable IP67 metal housing ensures reliable outdoor performance, and two-way audio enables real-time conversation with visitors or deterrence of intruders. With H.265+ compression, flexible 2.8mm and 4mm fixed lens options, generous manual angle adjustment, and seamless integration via VIGI app, VIGI Cloud VMS, and ONVIF, the S485 fits smoothly into new or existing systems.

Kit Inclusions

  • 1 × TP-Link VIGI NVR1004H-4P 4-Channel PoE Network Video Recorder (No HDD Installed)

  • 2 × TP-Link VIGI Insight S485 8MP 4K Full-Colour Turret Cameras (2.8mm Lens)

Key Capabilities

Ultra-HD 4K evidence
Capture scenes at 3840 × 2160 resolution so faces, plates, and small details remain legible during live view and playback. Higher pixel density supports tighter digital zooming for post-event review without losing critical clarity.

24/7 full-colour imaging
Dual illuminators (IR + white LEDs) keep colour information visible after dark. Up to 30 m night range helps identify clothing colours and vehicle paint tones, improving recognition and evidentiary value in low-light scenes.

Human & vehicle analytics
Advanced detection distinguishes people and vehicles from general motion, cutting false alarms from wind, pets, or shadows. Targeted alerts focus attention on genuine security events for faster, smarter responses.

Two-way talk
Built-in microphone and speaker enable instant conversation from the app or VMS. Greet visitors, provide instructions to deliveries, or issue live warnings that can deter unwanted behaviour before it escalates.

Rugged IP67 reliability
Metal construction and IP67 weather sealing protect against dust and heavy rain. Wide operating temperatures make the S485 suitable for exposed outdoor positions, warehouses, and high-traffic commercial entries.

Key Features

  • 8MP 4K image quality for sharp, detailed video and clearer digital zoom.
  • Full-colour at night with IR and white LEDs up to 30 m.
  • Smart analytics with human/vehicle classification, intrusion and region rules.
  • Two-way audio for greeting visitors or issuing deterrent warnings.
  • H.265+ compression to reduce storage and bandwidth without losing quality.
  • IP67 weatherproof metal housing for reliable outdoor deployment.
  • 2.8 mm and 4 mm fixed-lens options to match coverage needs.
  • ONVIF support for integration with third-party NVRs and VMS platforms.











Specifications Summary

  • Lens Type: Fixed focal lens
  • Focal Length and FOV: 2.8 mm — H: 111.4°, V: 58.8°, D: 134°; 4 mm — H: 91.5°, V: 46.1°, D: 109.6°
  • DORI Distance: 2.8 mm — Detect 85 m, Observe 35 m, Recognise 17 m, Identify 8 m; 4 mm — Detect 107 m, Observe 44 m, Recognise 21 m, Identify 11 m
  • Audio Type: Two-way audio (built-in mic and speaker)
  • Night Vision Range (IR): Up to 30 m (IR and white LEDs)

Technical Specifications

  • Image Sensor: 1/2.7″ Progressive Scan CMOS
  • Max Resolution: 3840 × 2160 (8MP)
  • Shutter Speed: 1/3 to 1/10000 s; Slow Shutter: Yes
  • Minimum Illumination: 0.005 Lux; 0 Lux with IR/White light
  • Day/Night: IR Cut Filter; Unified / Scheduled / Auto switch
  • Lens Options: 2.8 mm or 4 mm fixed, F1.6, M12
  • Illuminators: IR: 4 × LEDs, 850 nm, up to 30 m; White: 4 × LEDs, up to 30 m
  • Video Compression: H.265+/H.265/H.264+/H.264; CBR/VBR
  • Main Stream: Up to 25 fps @ 4K (conditions may limit to 20 fps with rotation/WDR)
  • Image Enhancements: BLC, 3D DNR, HLC, Smart IR; WDR 120 dB
  • Audio: Two-way audio; 8 kHz sampling; G.711 a-law 64 Kbps
  • Interfaces: 1 × RJ45 10/100M (PoE), DC power port, Reset; microSD slot up to 512 GB
  • Network & Protocols: TCP/IP, HTTP/HTTPS, RTSP/RTP, IPv4/IPv6, NTP, FTP/SFTP, ONVIF Profile S/T/G
  • Smart Events: Intrusion, Line-crossing, Region enter/exit, Object left/removed, Loitering, People/Vehicle detection, Abnormal sound, Scene change
  • Basic Events: Motion (with human/vehicle classification), Tamper, Exception
  • Power: 12 V DC (max 11.5 W), PoE 802.3af/at (max 12.5 W)
  • Operating Conditions: −30 to 60 °C; ≤95% RH (non-condensing)
  • Construction/Rating: Metal; IP67
  • Dimensions/Weight: 111 × 111 × 83.7 mm; 0.48 kg
  • Certifications: CE, NTRA, VCCI, KC, BSMI, FCC, IC

Ideal Use Cases

  • Retail stores – Monitor entrances, counters, and aisles with colour detail after dark.
  • Driveways & carparks – Capture vehicle movement and plates with 4K clarity.
  • Warehouses – Wide coverage, robust IP67 housing, and smart filters for fewer false alerts.
  • Office entries – Two-way audio for deliveries and visitor management.

Choosing Between the 2.8mm and 4mm Lens

The InSight S485 is available in two fixed lens options—2.8 mm and 4 mm—allowing you to tailor coverage to your scene:

Lens Field of View Best For Notes
2.8 mm H: 111.4° · V: 58.8° · D: 134° Wide coverage Great for yards, shop floors, and close-range overview
4 mm H: 91.5° · V: 46.1° · D: 109.6° Focused views Better for entries, corridors, and detail at longer ranges

Tip:
Choose 2.8 mm when you need a wide view nearby.
Choose 4 mm when you need more detail further away.

Additional Information

Product Video Samples

Add Hard Drive

ImageNamePriceBuy
4TB HDD - Surveillance HDD for DVRs & NVRs
4TB HDD - Surveillance HDD for DVRs & NVRs$156.00 $286.00 inc GST +3 Year Warranty & Support
2TB HDD - WD Purple / Seagate Surveillance HDD for DVRs & NVRs
2TB HDD - WD Purple / Seagate Surveillance HDD for DVRs & NVRs$130.00 $165.00 inc GST +3 Year Warranty & Support
3TB HDD - Surveillance HDD for DVRs & NVRs
3TB HDD - Surveillance HDD for DVRs & NVRs$156.00 $209.00 inc GST +3 Year Warranty & Support
6TB HDD - WD Purple / Seagate Skyhawk Surveillance Hard Drive for DVRs & NVR
6TB HDD - WD Purple / Seagate Skyhawk Surveillance Hard Drive for DVRs & NVR$300.00 $418.00 inc GST +3 Year Warranty & Support
8TB HDD - Purple / Skyhawk Surveillance  Hard Drive for DVRs & NVR
8TB HDD - Purple / Skyhawk Surveillance Hard Drive for DVRs & NVR$430.00 $616.00 inc GST +3 Year Warranty & Support

Full Specifications Table

Image Sensor 1/2.7″ Progressive Scan CMOS
Max. Resolution 3840 × 2160 (8MP)
Minimum Illumination 0.005 Lux; 0 Lux with IR/White light
Shutter 1/3 to 1/10000 s; Slow Shutter: Yes
Day/Night IR Cut Filter; Unified / Scheduled / Auto
Lens 2.8 mm or 4 mm fixed, F1.6; M12
FOV (2.8 mm) H: 111.4° · V: 58.8° · D: 134°
FOV (4 mm) H: 91.5° · V: 46.1° · D: 109.6°
DORI (2.8 mm) Detect 85 m · Observe 35 m · Recognise 17 m · Identify 8 m
DORI (4 mm) Detect 107 m · Observe 44 m · Recognise 21 m · Identify 11 m
Illuminators IR: 4 × LEDs, 850 nm, 30 m; White: 4 × LEDs, 30 m
Compression H.265+/H.265/H.264+/H.264; CBR/VBR
Main Stream Up to 25 fps @ 4K (rotation/WDR may limit to 20 fps)
Enhancements BLC, 3D DNR, HLC, Smart IR; WDR 120 dB
Audio Two-way; Mic & Speaker; 8 kHz; G.711 a-law 64 Kbps; Noise filtering
Storage microSD slot up to 512 GB
Interfaces RJ45 10/100M (PoE), DC power, Reset
Protocols TCP/IP, HTTP/HTTPS, RTSP/RTP, IPv4/IPv6, NTP, FTP/SFTP; ONVIF Profile S/T/G
Smart Events Intrusion, Line-crossing, Region enter/exit, Object left/removed, Loitering, People/Vehicle, Abnormal sound, Scene change
Basic Events Motion (with human/vehicle classification), Tamper, Exception
Power 12 V DC ±5% (max 11.5 W); PoE 802.3af/at class 0 (max 12.5 W)
Operating Range −30–60 °C; ≤95% RH (non-condensing)
Construction/Rating Metal; IP67
Dimensions/Weight 111 × 111 × 83.7 mm; 0.48 kg
Certifications CE, NTRA, VCCI, KC, BSMI, FCC, IC
CAMERA
Image Sensor 1/2.7” Progressive Scan CMOS
Shutter Speed 1/3 to 1/10000 s
Slow Shutter Yes
Minimum Illumination 0.005 Lux; 0 Lux with IR/White light
Day/Night Mechanism IR Cut Filter
Day/Night Switch Unified/ Scheduled/ Auto
LENS
Type Fixed Focal Lens
Focal Length 2.8/4 mm
Aperture F1.6
FOV • 2.8 mm:
Horizontal FOV: 111.4°, Vertical FOV: 58.8°, Diagonal FOV: 134°• 4 mm:
Horizontal FOV: 91.5°, Vertical FOV: 46.1°, Diagonal FOV: 109.6°
Lens Mount M12*P 0.5
DORI Distance • 2.8 mm
Detect: 85 m (278 ft)
Observe: 35 m (116 ft)
Recognize: 17 m (56 ft)
Identify: 8 m (28 ft)• 4 mm
Detect: 107 m (350 ft)
Observe: 44 m (146 ft)
Recognize: 21 m (70 ft)
Identify: 11 m (35 ft)
ANGLE ADJUSTMENT (MANUAL)
Range Pan: 0° to 360°, Tilt: 0° to 85°, Rotation: 0° to 360°
ILLUMINATOR
IR LED Quantity: 4
Range: 30m
Wavelength: 850nm
White LED Quantity: 4
Range: 30m
Illuminator On/Off Control Auto/Scheduled/Always on/Always off
VIDEO
Max. Resolution 3840 X 2160
Main Stream • Frame Rate:
50Hz: 1fps, 5fps, 10fps, 15fps, 20fps, 25fps
60Hz: 1fps, 5fps, 10fps, 15fps, 20fps, 25fps• Resolution:
3840×2160, 2560×1440, 2304×1296, 2048×1280, 1920×1080,
1280×720• Note:
If the image rotation is set to 90° or 270°, the frame rate only supports up to 20fps.
If 120dB is turned on, the frame rate can only support up to 20fps.
Sub-Stream • Frame Rate:
50Hz: 1fps, 5fps, 10fps, 15fps, 20fps, 25fps
60Hz: 1fps, 5fps, 10fps, 15fps, 20fps, 25fps• Resolution:
704×576,640×480, 352×288, 320×240• Note:
If the image rotation is set to 90° or 270°, the frame rate only supports up to 20fps.
If 120dB is turned on, the frame rate can only support up to 20fps.
Bit Rate Control CBR, VBR
Video Compression Main Stream: H.265+/H.265/H.264+/H.264
Sub-Stream: H.265/H.264
H.264 Type High Profile
H.264+ Main Stream Supported
H.265 Type Main Profile*
H.265+ Main Stream Supported*
Video Bit Rate Main Stream: 256 Kbps to 6 Mbps
Sub-Stream: 64 Kbps to 512 Kbps
IMAGE
Image Settings • Mirror
• Brightness
• Contrast
• Saturation
• Sharpness
• Exposure
• WDR
• White Balance
• Prevent Overexposure to Infrared Light
• HLC Adjustable by Client Software
Image Enhancement BLC/3D DNR/HLC/SmartIR
Wide Dynamic Range 120 dB
SNR ≥ 52 dB
Image Parameters Switch Yes
Privacy Mask Up to 4 Masks
ROI 1 Region
OSD Setting Yes
AUDIO
Audio Communication Two-Way Audio
Audio Input Yes
Audio Output Yes
Audio Compression Yes
Audio Sampling Rate 8KHz
Environment Noise Filtering Yes
Audio Bit Rate 64 Kbps(G.711 alaw)
NETWORK
Protocol TCP/IP, UDP, ICMP, HTTP, HTTPS, DHCP, DNS, RTSP, NTP, UPnP UDP, SSL/TLS
ONVIF Yes
API Open Network Video Interface (Profile S)
Simultaneous Live View 3 Main Streams & 3 Sub-Streams
Client VIGI App, VIGI Security Manager, Web UI, VIGI VMS
Web Browser Google Chrome® 57 and above
Firefox® 52 and above
Safari® 11 and above
Microsoft® Edge 91 and above
Cloud Yes
Security Password Protection, HTTPS Encryption, IP Address Filter, Digest Authentication
ALARM AND EVENT MANAGEMENT
Smart Event • Human & Vehicle Classification
• Intrusion Detection
• Line-Crossing Detection
• Region Entering Detection
• Region Exiting Detection
• Object Abandoned Detection
• Object Removal Detection
• Loitering Detection
• Smart Frame
• People Detection
• Vehicle Detection
Basic Event • Motion Detection
• Video Tampering Detection
• Exception ( Illegal Login)
• Scene Change Detection
Alarm Linkage • Memory Card Video Recording
• Message Push
• Audible Warning
• White Light Flashing
Linkage Method N/A
Output Notification Message Push
INTERFACES
Network Interface 1 RJ45 10/100M Self-Adaptive Ethernet Port, PoE
Alarm N/A
Reset Button Yes
Power DC Power Port
On-board Storage Built-In Memory Card Slot, Support MicroSD Card, up to 256 GB**
Built-in Microphone Yes; Records Anything Going on within a 15-ft Radius of the Camera
Built-in Speaker Yes
Audio N/A
GENERAL
Operating Temperature -30–60 °C
Storage Temperature -40–60 °C
Operating Humidity 95% or Less (Non-Condensing)
Storage Humidity 95% or Less (Non-Condensing)
Package Contents VIGI Network Camera
Quick Start Guide
Waterproof Cable Attachments
Mounting Accessories
Material Metal
Net Weight 0.48 Kg
Power Supply 12V DC ± 5%, Max. 11.5 W, 5.5 mm Coaxial Power Plug
PoE: 802.3af/at, class 0, Max. 12.5 W
Protection IP67
Product Dimensions (L x W x H) 111 × 111 × 83.7 mm
Certifications CE, NTRA, VCCI, KC, BSMI, FCC, IC

Specifications

CAMERA

Image Sensor 1/2.7” Progressive Scan CMOS
Shutter Speed 1/3 to 1/10000 s
Slow Shutter Yes
Minimum Illumination 0.005 Lux; 0 Lux with IR/White light
Day/Night Mechanism IR Cut Filter
Day/Night Switch Unified / Scheduled / Auto

LENS

Type Fixed Focal Lens
Focal Length 2.8 / 4 mm
Aperture F1.6
FOV

2.8 mm: Horizontal: 111.4°, Vertical: 58.8°, Diagonal: 134°

4 mm: Horizontal: 91.5°, Vertical: 46.1°, Diagonal: 109.6°

Lens Mount M12*P 0.5
DORI Distance

2.8 mm: Detect: 85 m, Observe: 35 m, Recognize: 17 m, Identify: 8 m

4 mm: Detect: 107 m, Observe: 44 m, Recognize: 21 m, Identify: 11 m

Angle Adjustment (Manual Range) Pan: 0°–360°, Tilt: 0°–75°, Rotation: 0°–360°

ILLUMINATOR

IR LED 4 LEDs, 30 m range, 850 nm wavelength
White LED 4 LEDs, 30 m range
Illuminator On/Off Control Auto / Scheduled / Always On / Always Off

VIDEO

Max. Resolution 3840 × 2160
Main Stream Frame Rate 50Hz: 1–25fps / 60Hz: 1–25fps (restrictions apply with rotation or WDR)
Main Stream Resolution 3840×2160, 2560×1440, 2304×1296, 2048×1280, 1920×1080, 1280×720
Sub-Stream Frame Rate 50Hz: 1–25fps / 60Hz: 1–25fps (restrictions apply with rotation or WDR)
Sub-Stream Resolution 848×480, 704×576, 640×480, 640×360, 352×288, 320×240
Bit Rate Control CBR, VBR
Video Compression H.265+/H.265/H.264+/H.264
H.264 Type High Profile
H.265 Type Main Profile
Video Bit Rate Main: 256 Kbps–8 Mbps / Sub: 64 Kbps–512 Kbps
Image Settings Mirror, Brightness, Contrast, Saturation, Sharpness, Exposure, WDR, White Balance, Prevent Overexposure to IR Light, HLC
Image Enhancement BLC, 3D DNR, HLC, SmartIR
Wide Dynamic Range 120 dB (DWDR when People & Vehicle Analytics is on)
SNR ≥ 52 dB
Privacy Mask Up to 4 masks
ROI 1 region
OSD Setting Yes

AUDIO

Audio Communication Two-Way Audio
Audio Input/Output Yes
Audio Compression Yes
Audio Sampling Rate 8 KHz
Environment Noise Filtering Yes
Audio Bit Rate 64 Kbps (G.711 alaw)

NETWORK

Protocols TCP/IP, UDP, ICMP, HTTP, HTTPS, DHCP, DNS, RTSP, NTP, UPnP, SSL/TLS, FTP/SFTP, RTP, IPv4, IPv6, ARP
ONVIF Profile S/T/G
Simultaneous Live View 3 Main Streams & 3 Sub-Streams
Client VIGI App, VIGI Security Manager, Web UI, VIGI VMS, VIGI Cloud VMS
Web Browser Support Chrome 57+, Firefox 52+, Safari 11+, Edge 91+
Cloud Yes
Security Password Protection, HTTPS Encryption, IP Address Filter, Digest Authentication

ALARM AND EVENT MANAGEMENT

Smart Event Intrusion, Line-Crossing, Region Entering/Exiting, Object Abandoned/Removed, Loitering, People Detection, Vehicle Detection, Abnormal Sound, Scene Change
Basic Event Motion Detection (Human & Vehicle Classification), Video Tampering, Exception (Illegal Login)
Alarm Linkage Memory Card Recording, Message Push, Audible Warning, White Light Flashing
Output Notification Message Push
People & Vehicle Analytics Attribute-based search and filtering for faster post-event analysis

INTERFACES

Network Interface 1 × RJ45 10/100M Ethernet Port, PoE
Reset Button Yes
Power DC Power Port
On-board Storage MicroSD slot, up to 512 GB
Built-in Microphone Yes, 5 m radius
Built-in Speaker Yes

GENERAL

Operating Temperature -30°C to 60°C
Storage Temperature -40°C to 60°C
Operating Humidity 95% or less (non-condensing)
Material Metal
Net Weight 0.48 kg
Power Supply 12V DC ± 5%, Max. 11.5 W / PoE: 802.3af/at, Max. 12.5 W
Protection IP67
Dimensions 111 × 111 × 83.7 mm
Certifications CE, NTRA, VCCI, KC, BSMI, FCC, IC

TP-Link 3-Year Manufacturer Warranty

All TP-Link IP cameras and recording devices (NVRs/DVRs) are covered by a 3-year back-to-base manufacturer warranty.

Note: Disk drives are limited to a 3-year warranty.

Our warranty is limited to the replacement of faulty items or parts and does not include damage caused by incorrect fitting of parts or accessories.

(a) Australian Consumer Law (ACL)

Certain legislation, including the Australian Consumer Law (ACL) in the Competition and Consumer Act 2010 (Cth), and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees, and remedies relating to the provision of goods or services to you by us via the Site which cannot be excluded, restricted, or modified. Our liability is governed solely by the ACL and these Terms.

(b) Goods

If you are a consumer as defined in the ACL, the following notice applies to you:

“Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (Consumer Guarantees). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

(c) Our Warranties

To the extent permitted by law, we exclude all express and implied warranties, and all material and work is provided to you without warranties of any kind, either express or implied. We expressly disclaim all warranties including but not limited to implied warranties of merchantability and fitness for a particular purpose.

(d) Manufacturer Warranties

Certain products, including particular models of TP-Link IP security cameras and DVR/NVR equipment, may come with a manufacturer’s warranty. The manufacturer’s warranty is in addition to but may overlap with any rights and remedies you may have under applicable law, including any Consumer Guarantees. If you are not considered a “consumer” within the meaning of the ACL, the manufacturer’s warranty may be your sole remedy. Many manufacturers’ warranties do not apply in a business or commercial setting. Please contact TP-Link if you would like to make a claim under the manufacturer’s warranty.

(e) Repair, Replacement, or a Refund

If you wish to seek repair, replacement, or a refund for a product, please contact us and we will explain the requirements to you. This may include you providing evidence of the faulty product to us.

(f) Refund

You are not entitled to a refund for change of mind, unless approved by SecurityWholesalers at our discretion. If you are entitled to a refund, we will only provide it once evidence of the faulty product or reason is received by us, or once we have received the product at our warehouse and inspected it to assess whether it is eligible for a refund under these Terms. Any refund we make will be by the same payment method used to purchase the product.

(g) Installed Products

Subject to this clause, we will not accept for return any product that has been used, connected, installed, attempted to be connected or installed, or if your product is custom-made or is a special buy product.

(h) Packaging

You must adequately package any product you are returning for our collection to ensure that it is not damaged during return delivery to our warehouse. You are also responsible for arranging the return delivery and the costs involved.

(i) Duty of Care

You have a duty of care for the product while it is in your possession. If you damage products and then subsequently return them, you may be liable to pay to repair the product to its original condition. In these circumstances, where a repair is not economically viable, no refund will be made.

For more terms & conditions, please visit
www.securitywholesalers.com.au/terms-and-conditions

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